How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents
Experience Investigators by 360Connext
OCTOBER 17, 2023
I believe some of this is because there is so much emphasis on customer feedback metrics that we lose sight of the forest for the trees! Reporting on a Net Promoter Score (NPS) month after month that doesn’t vary too dramatically can create a sense of complacency. WHY are we collecting feedback ?
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