Thematic

JANUARY 27, 2019

Contact centers often miss out on many opportunities on how to improve their team’s performance and deliver critical insights to the rest of the company, simply because the analysis of mountains of data they collect may seem daunting. Unstructured data is data that isn’t stored in a fixed record length format. Case study.

Customer Service 59

Customer Service Contact Center NPS Financial 59

Talkdesk

OCTOBER 29, 2020

Several years ago, I was doing a research project for a leading telecommunications company. a call recording or specific notes) automatically in a CRM, making for an end-to-end mobile workforce solution that helps all employees deliver more personalized CX. They can also save interaction details (e.g.,

Insurance 50

Insurance Net Promoter Score Telecommunications Call Center 50

Talkdesk

MARCH 4, 2021

One efficient way to take action is to repurpose on-site resources, such as bankers, by leveraging contact center functionality and mobilizing them around a client. Provide a smartphone and mobile-ready contact center software. To achieve this, it’s best to acquire contact center software that is mobile-ready.

Contact Center 94

Contact Center Customer Experience Banking Telecommunications 94