Call Recording Customer Connectedness Customer Service Insights 
CSM Magazine
JUNE 24, 2021
At the same time, they share a unique opportunity to raise the profile of their customer service team or contact centre. Aspire to connectedness for a winning CX strategy. Becoming a Connected Enterprise provides the next big step in the evolution of the contact centre but what does it really mean for your customers?
CSM Magazine
JUNE 3, 2021
A phased, cloud-based approach is often cheaper and smarter, making it easier to add new services that did not existed before and generate faster ROI. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels.
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