CSM Magazine

APRIL 28, 2021

Think of a “single pane of glass” where complete customer journeys are reflected, from the channels used, to previous purchases and past conversations. For example, traditional telecommunications companies are still struggling to throw off the shackles of their voice only heritage to transition to an omnichannel world.

Omnichannel 59

Omnichannel Telecommunications Call Recording Connections 59

Talkdesk

OCTOBER 29, 2020

Several years ago, I was doing a research project for a leading telecommunications company. Customers loved the quality of their internet services, but still wouldn’t recommend them to anyone. Mobile-first real-time communication tools Today’s customer service complexity is a pressing challenge for organizations.

Insurance 50

Insurance Net Promoter Score Telecommunications Call Center 50

Talkdesk

MARCH 4, 2021

Let’s look at the common challenges a location-based workforce faces in order to understand better how CX leaders can embrace the opportunity: When it comes to communications for their mobile workforce, most companies still rely on a digital enhanced cordless telecommunications (DECT) phone. 4 steps to boost customer experience: 1.

Contact Center 94

Contact Center Customer Experience Banking Telecommunications 94