Call Recording, Customer Relationship Management and Effort Score

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Call Recording

Customer Relationship Management

Effort Score

Get Started With Contact Center Sentiment Analysis (Voice/Text)

Thematic

DECEMBER 15, 2024

These can be a good way to gauge customer sentiment related to the customer service experience as well as wider issues. CRM Data and Ticket Logs Data from CRM (Customer Relationship Management) systems can be useful to combine with sentiment insights.

Contact Center

Contact Center Net Promoter Score Social Media Average Handle Time

How Conversational Analytics Works And How You Can Implement it

Thematic

JULY 15, 2024

Thematic is known for its advanced AI capabilities which automatically categorize customer interactions into themes so you can uncover hidden patterns and trends in customer conversations. In Thematic integrations pull your data from all your channels and funnel your customer interactions into the platform for analysis.

Net Promoter Score

Net Promoter Score Social Media Effort Score Call Center

CXDNA Update

Get Started With Contact Center Sentiment Analysis (Voice/Text)

How Conversational Analytics Works And How You Can Implement it

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