CSM Magazine

FEBRUARY 23, 2021

He has 25 years of experience in data, analytics and BI, 15 of which have been with contact centres for leading companies in telecommunications, energy and high-tech industries. He will work with customers to ensure that they achieve maximum benefit from their use of Calabrio solutions, no matter the remote, on-site or hybrid environment.

Technology 52

Technology Telecommunications Call Recording Insurance 52

CSM Magazine

JULY 27, 2021

Call center scripting software usually covers the entire flowchart and branches of interactions an agent might go through with the customers, starting from introducing themselves, registering the customer’s complaint, or asking them for their feedback on the service. Increased customer satisfaction.

Call Center 52

Call Center Telecommunications Automotive Call Recording 52

CSM Magazine

APRIL 28, 2021

For example, traditional telecommunications companies are still struggling to throw off the shackles of their voice only heritage to transition to an omnichannel world. Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. Competition v co-opetition.

Omnichannel 59

Omnichannel Telecommunications Call Recording Connections 59

Talkdesk

OCTOBER 29, 2020

Several years ago, I was doing a research project for a leading telecommunications company. Customers loved the quality of their internet services, but still wouldn’t recommend them to anyone. The telco company was surprised that the attire of a field worker could outweigh a great product with a high customer satisfaction (CSAT) rate.

Insurance 50

Insurance Net Promoter Score Telecommunications Call Center 50