Magellan Solutions

SEPTEMBER 20, 2016

How to outsource a customer service call center? First, determine what type(s) of customer service you want to outsource and what are your requirements for that. The call center should have an amazing inbound platform, redundancy for power and telecommunications, 24/7 operations, call recording, help desk, etc.

Call Center 68

Call Center Customer Service Telecommunications 2013 68

Thematic

JANUARY 27, 2019

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. Let’s look at does unstructured data actually include, how does one approach the analysis to ultimately improve customer service.

Customer Service 59

Customer Service Contact Center NPS Financial 59

Natalie Petouhof

FEBRUARY 16, 2016

“Users of Allworx business telephone solutions can now benefit from enhanced integration with Numonix’s RECITE interaction recording solution. With Vital’s 2000+ reseller base, we are able to comprehensively service Allworx customers.”

Telecommunications 58

Telecommunications Competitive Advantage Call Recording Interaction 58

CSM Magazine

FEBRUARY 23, 2021

Kris McKenzie, SVP, Sales, International at Calabrio commented, “Our focus on cloud-first solutions has resonated well with our customers’ need to accelerate their digital transformation and move their contact centres to the cloud in order to maintain business continuity. About Calabrio.

Technology 52

Technology Telecommunications Call Recording Insurance 52

CSM Magazine

APRIL 28, 2021

Simplifying and boosting tech efficiency is fast becoming a top priority for customer service organisations, both for agents and operational users alike whilst consumer expectations continue to rise. Aiming for a single pane of glass. Competition v co-opetition.

Omnichannel 59

Omnichannel Telecommunications Call Recording Connections 59

Talkdesk

OCTOBER 29, 2020

Several years ago, I was doing a research project for a leading telecommunications company. Customers loved the quality of their internet services, but still wouldn’t recommend them to anyone. These limitations create silos in teams and data and can adversely impact an organization’s customer experience (CX) goals.

Insurance 50

Insurance Net Promoter Score Telecommunications Call Center 50

CSM Magazine

JULY 27, 2021

Call center scripting software usually covers the entire flowchart and branches of interactions an agent might go through with the customers, starting from introducing themselves, registering the customer’s complaint, or asking them for their feedback on the service. Forwarding concise and concrete information.

Call Center 52

Call Center Telecommunications Automotive Call Recording 52