CEM Connections Sports 
Experience Investigators by 360Connext
APRIL 23, 2024
Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Understanding Customer Experience Management (CEM) Let’s start at the beginning. CEM is no different, but tracking metrics alone is not a strategy.
Beyond Philosophy
SEPTEMBER 26, 2014
Recent research connecting losses in the World Cup and a corresponding drop in the stock market of the losing team’s home country would indicate otherwise. Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries.
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Beyond Philosophy
FEBRUARY 24, 2015
Every detail, from how the prices are listed in the menu to how bright the light is in the Sports Book, has been considered to give the proper psychological cues to the Customers. For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. .
Beyond Philosophy
OCTOBER 3, 2014
From a sporting context, an organization can decide they are going to take part or try to win. To read more from Colin on LinkedIn, connect with him by clicking here. He admits that their present success took much hard work over many years. Downie compared the team’s efforts to his Rugby days.
Beyond Philosophy
SEPTEMBER 17, 2014
You can be prejudiced about your sports team, thinking that all teams are worse than yours. To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below. appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. Unfortunately prejudice is natural within people.
Beyond Philosophy
JUNE 4, 2015
Beyond simply selling a product or service, these ‘experiential brands’ connect with their customers. Does the company create an emotional, trust-based connection and relationships with customers, and with employees as well? Are customer experiences ‘human’ and branded?
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