Beyond Philosophy

FEBRUARY 5, 2015

We believe, and have demonstrated for our clients, that focused instruction and certification in contemporary customer experience methods can go far in making employees and companies world-class. Our training programs, facilitated by leading authorities, include: Foundation Customer Experience Management.

CEM 156

CEM Customer Experience Customer Centricity B2C 156

CloudCherry

DECEMBER 1, 2018

Who owns the customer experience in your organization? When it comes to putting customer experience management into action, it’s critical to know who owns the moving pieces. In today’s B2B world, customer experience management (CEM) often falls to the customer success team.

Customer Success 247

Customer Success Customer Experience CEM Touchpoint 247

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. Understanding Customer Experience Management (CEM) Let’s start at the beginning.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

CloudCherry

DECEMBER 23, 2019

Mike Miller Bio: Director of Customer Success at CloudCherry (Now Cisco). SAAS Technology Expert 5+ years, Manager, Team Leader ROI focused. The post How to tie Customer Success into your CEM program appeared first on CloudCherry. Request a demo.

CEM 195

CEM Customer Success Return on Investment Customer Relationship Management 195

InMoment XI

OCTOBER 19, 2012

How do you ensure your CEM integration efforts won’t fail? The concept of integration has the industry buzzing as it relates to customer experience management systems. View Article

CEM 150

CEM Definition Customer Experience Management Article 150

InMoment XI

OCTOBER 19, 2012

How do you ensure your CEM integration efforts won’t fail? The concept of integration has the industry buzzing as it relates to customer experience management systems. View Article

CEM 150

CEM Definition Customer Experience Management Article 150

InMoment XI

OCTOBER 19, 2012

How do you ensure your CEM integration efforts won’t fail? The concept of integration has the industry buzzing as it relates to customer experience management systems. View Article

CEM 150

CEM Definition Customer Experience Management Article 150

InMoment XI

JANUARY 16, 2013

A few weeks ago, CRM analyst Paul Greenberg challenged several vendors – including Allegiance – to explain why and how they use the term customer experience management (CEM). The bottom line is that you can’t sell a box of customer experience management.

Customer Experience Management 150

Customer Experience Management CEM Customer Experience Management 150

InMoment XI

JANUARY 16, 2013

A few weeks ago, CRM analyst Paul Greenberg challenged several vendors – including Allegiance – to explain why and how they use the term customer experience management (CEM). The bottom line is that you can’t sell a box of customer experience management.

Customer Experience Management 150

Customer Experience Management CEM Customer Experience Management 150

InMoment XI

JANUARY 16, 2013

A few weeks ago, CRM analyst Paul Greenberg challenged several vendors – including Allegiance – to explain why and how they use the term customer experience management (CEM). The bottom line is that you can’t sell a box of customer experience management.

Customer Experience Management 150

Customer Experience Management CEM Customer Experience Management 150

CloudCherry

AUGUST 9, 2018

In the end, it all adds up to providing customers with the ultimate customer experience. Bringing the three pillars together on a Customer Experience Management Platform. Both setting realistic expectations and delivering on them is the cornerstone of creating the ultimate customer experience.

Customer Experience Management 150

Customer Experience Management Customer Journey Mapping Customer Experience Management 150

PeopleMetrics

DECEMBER 12, 2017

“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. CRMs tell you what is happening (prospect & customer contact information, what they bought, when they bought it, how much was spent, size of their company, etc.); System Harmony.

CEM 84

CEM Customer Relationship Management Customer Relationships Customer Experience Management 84

CloudCherry

OCTOBER 30, 2018

Who owns the customer experience in your organization? When it comes to putting customer experience management into action, it’s critical to know who owns the moving pieces. In today’s B2B world, customer experience management (CEM) often falls to the customer success team.

Customer Success 186

Customer Success Customer Experience CEM Touchpoint 186

Ecrion

JANUARY 12, 2021

Meets Customer Needs | 2. Cloud CEM Generates Leads |. While 70% of businesses cited their customer retention strategies as average at best, nearly everyone agrees that it is a priority. Like many business operations, CEM is moving to the Cloud (and becoming more effective as a result of this shift). more on CEM.

Customer Experience Management 86

Customer Experience Management CEM Customer Experience Management 86

ReviewTrackers

APRIL 17, 2017

What is Customer Experience Management? Customer Experience Management (CEM or CXM) is a business and technology term used to describe the process or system for tracking, managing, and organizing every interaction between a customer and a company throughout the customer’s entire journey.

Customer Experience Management 90

Customer Experience Management Customer Experience Management Social Media 90

CloudCherry

DECEMBER 1, 2018

A CEM platform is nothing without a little help from its friends. And we at CloudCherry say this as a full-featured CEM platform ourselves. Businesses collect and store a lot of customer data during normal operations, but it’s stored across multiple teams, systems, and servers. There are better ways to understand your customers.

CEM 186

CEM ROI 2018 Metrics 186

Lumoa

SEPTEMBER 8, 2021

To keep pace and make sure your products deliver value, you need to be continually listening for customer input. Sharpening your customer experience skills will help you stay ahead of your competitors. Help your organization amaze and delight your customers by strengthening these skills.

Customer Experience Management 78

Customer Experience Management CEM Customer Experience Management 78

eglobalis

OCTOBER 1, 2017

The CXPA helps customer experience professionals make customer experience management an integral part of how their companies operate and to enable customer experience professionals to embed transformation across their organizations. Introducing your company to the best experts and CX and CEM Leaders.

Customer Experience Professionals 154

Customer Experience Professionals CEM Customer Experience 2011 154

CloudCherry

NOVEMBER 13, 2018

A CEM platform is nothing without a little help from its friends. And we at CloudCherry say this as a full-featured CEM platform ourselves. Businesses collect and store a lot of customer data during normal operations, but it’s stored across multiple teams, systems, and servers. There are better ways to understand your customers.

CEM 170

CEM ROI 2018 Metrics 170

Beyond Philosophy

MARCH 12, 2015

For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. If you enjoyed this post, you might be interested in the following blogs: How to Design Human Centered Experiences. Please click here to learn more.

CEM 166

CEM Customer Centricity Customer Experience Management Customer Retention 166

ClearAction

JANUARY 14, 2015

State of Business-to-Business Customer Experience Management. How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? Trendy Customer Experience Management. Need for a Customer Experience Management Strategy Model.

Customer Experience Management 97

Customer Experience Management Customer Experience Management B2B 97

Clarabridge

OCTOBER 18, 2016

Every company’s customer experience team is going to have different goals. Most of them, however, have this one thing in common: they want to keep their customers around as long as possible. Can your customer experience management program possibly retain customers for life? Lisa holds a B.A.

CEM 65

CEM Leadership Webinar Customer Centricity 65

Beyond Philosophy

MARCH 10, 2015

For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. If you enjoyed this post, you might be interested in the following blogs: Apologizing in a Way That Promotes Customer Loyalty.

CEM 142

CEM Books Customer Retention Customer Experience Management 142

PeopleMetrics

MARCH 14, 2016

Customer experience management solutions are powerful tools for any business. Customer experience management solutions help focus your energy. In some cases, companies are tracking customer experience metrics and collecting feedback, but they’re unsure what to do with that data.

Customer Experience Management 79

Customer Experience Management CEM Customer Experience Management 79

CX Journey

SEPTEMBER 16, 2014

Background image courtesy of Unsplash Which should you focus on: reputation management or customer experience management? companies have a myriad of options for listening to customers online and uncovering when and where good and bad experiences are taking place. What''s the point of this post?

Customer Experience Management 65

Customer Experience Management Management CEM Customer Experience 65

iPerceptions

APRIL 3, 2019

A crucial part of Customer Experience Management (CEM) is not only putting in place the means to deliver great experiences for your customers, visitors or users.

CEM 90

CEM Feedback Customer Experience Management Customer Experience 90

Beyond Philosophy

NOVEMBER 24, 2014

Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Expectations 167

Customer Expectations Net Promoter Score Customer Centricity CEM 167

Advantage Communications

DECEMBER 8, 2022

Customer experience management (CEM or CXM) is the practice of understanding customer interactions across all channels, then leveraging this knowledge to create a holistic, personalized customer experience.

Customer Experience Management 59

Customer Experience Management Definition CEM Customer Experience 59

Clarabridge

AUGUST 26, 2015

Getting buy-in for a Customer Experience Management (CEM) program isn’t always easy. In order to build a foundation for a scalable and successful CEM program, you need buy-in from all levels of the organization. If you missed our webinars with GE and Verizon, you can find them here: GE webinar and Verizon webinar.

CEM 70

CEM Webinar Healthcare Social Media 70

eglobalis

SEPTEMBER 30, 2017

Die CXPA hilft Customer-Experience (CX)-Spezialisten, das Customer-Experience-Management zu einem festen Bestandteil der Unternehmensausrichtung zu machen und Transformation über die gesamte Unternehmung hinweg einzubetten. Vernetzung Ihrer Unternehmung mit den besten Fachleuten und CX-/CEM-Managern.

Customer Experience Professionals 155

Customer Experience Professionals CEM Customer Experience 2011 155

Beyond Philosophy

MARCH 16, 2015

Let’s make sure we work together to avoid them for the benefit of the Customer. Customers deserve better. For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. Please click here to learn more.

2015 122

2015 CEM 2002 Books 122

Beyond Philosophy

JANUARY 12, 2015

The post Philosophies to Improve Your Customer Experience in 2015 appeared first on Beyond Philosophy. Blogs Customer Experience CEM CEO Conferences consultants consumer behaviour Customer Behaviour Customer experience customer experience industry customer experience management employee engagement'

2015 163

2015 Customer Experience CEM Webinar 163

InMoment XI

AUGUST 9, 2024

Customer experience programs refer to an organization’s ongoing efforts to listen to and collect customer feedback , measure customer perceptions of their experiences, and ultimately improve those experiences to encourage positive brand perception and business growth. Why is Customer Experience Important?

Customer Experience 221

Customer Experience Net Promoter Score 2024 Customer Journey Mapping 221

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

LiveChat

NOVEMBER 21, 2017

Customer Experience Managers (CXM or CEM for short) have recently raised as one of the top priority positions in many international companies. What I have found is that customer satisfaction is more important than making individual profits on every sale. – Aj Saleem, Suprex Tutors Houston. Real case applications.

Customer Experience Management 63

Customer Experience Management CEM Customer Experience Management 63

CloudCherry

OCTOBER 10, 2018

But the jump from understanding the current customer experience to understanding how to improve it is a big one. The future of customer experience involves taking this valuable data from across the business (including surveys, usage data, and customer conversations) into a CEM and having it give you exactly the right actions to take.

Webinar 150

Webinar Insights CEM Reference 150

CloudCherry

OCTOBER 10, 2018

But the jump from understanding the current customer experience to understanding how to improve it is a big one. The future of customer experience involves taking this valuable data from across the business (including surveys, usage data, and customer conversations) into a CEM and having it give you exactly the right actions to take.

Webinar 150

Webinar Insights CEM Reference 150