Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Do you love CEM as much as we do? more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySparrow

JULY 31, 2023

It’s like having a roadmap that guides your analytics journey. #2 Customer Effort Score (CES) CES measures the ease of doing business with a company. It usually involves asking customers to rate the level of effort required to accomplish a specific task or resolve an issue.

Social Media 52

Social Media CEM Voice of Customer Net Promoter Score 52

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Do you love CEM as much as we do? more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Definition 60

Definition Net Promoter Score Customer Experience CEM 60