Responsetek

MAY 8, 2018

Customer Experience Management (CEM) is a methodology of measuring business performance based on the voice of the customer at all touch points in order to drive continuous customer-focused improvements. FIVE CRITICAL PILLARS FOR DESIGNING AN EFFECTIVE CEM PROGRAM. What are the goals and timing for the CEM program? INTRODUCTION.

CEM 40

CEM Insurance Telecommunications Retail 40

PeopleMetrics

AUGUST 7, 2019

For almost any initiative in business, the way to convince leadership to invest is to show them a return on investment (ROI). In turn, the best way to secure executive sponsorship in VoC is to demonstrate that improving the customer experience pays big returns. Start with the facts.

Leadership 70

Leadership ROI CEM 2001 70

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. ResponseTek. This spring marks the 33rd consecutive quarterly release, delivering timely innovation.

2015 97

2015 Multi-Channel 2014 CEM 97

Ian Williams

MARCH 20, 2020

customerexperience #cx #cem #culture #companyculture. __. Ian: I worked, gosh, it’s nearly 20 years ago, for a telecommunications company, their head office in the UK was based in Northampton, and I was in charge of launching that organisation in Germany, Austria and Switzerland. Is there such a thing as a single company culture?

Culture 52

Culture Leadership Measurement CEM 52