Lumoa

JULY 21, 2022

During the pandemic, European telecommunications providers had to meet the need for new services and adjust to a rapidly growing demand. Before delving any deeper, let’s take a moment to define telecom customer experience management (CEM or CXM) and how brands in this industry have historically performed.

Customer Experience 88

Customer Experience Telecommunications CEM Net Promoter Score 88

PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. As a Customer Experience Manager at PeopleMetrics, I have the pleasure of working with companies across a range of industries including hospitality, financial services, telecommunications, and aviation. That’s great!

Net Promoter Score 117

Net Promoter Score Hospitality CEM Feedback 117

Experience Matters

APRIL 7, 2015

Fizzback’s responsiveness and scalability ensures consistency of information and customer tracking from touchpoint to touchpoint. We continually update and optimize our platform by harnessing CEM best practices and the ever-changing needs of our clients. ResponseTek.

2015 97

2015 Multi-Channel 2014 CEM 97

PeopleMetrics

JULY 17, 2018

As noted previously, the term VoC is frequently used to describe the measurement of the customer experience; so is the term customer experience management (CEM). Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. Market Research vs. VoC.

Measurement 209

Measurement CEM Telecommunications 2001 209