Gainsight

FEBRUARY 12, 2019

As your customers change priorities and shift strategies, maintaining alignment with their executives and decision makers becomes paramount. With Stakeholder Alignment, Gainsight helps you set up a regular process for executive check-ins, monitor when there are organizational changes, and keep an eye on stakeholder sentiment over time.

Chief Customer Officer 81

Chief Customer Officer Document Reference Measurement 81

ChurnZero

MAY 13, 2022

When’s the right time to add Customer Success operations? How do you make product and Customer Success work better together? What’s the most effective way to gather customer feedback? Tackling these questions is tough for even the most seasoned Customer Success leader. It could be a customer. We want it.

Chief Customer Officer 98

Chief Customer Officer Customer Success Customers Feedback 98

Chattermill

MAY 12, 2019

Joseph Michelli’s book gives readers a behind-the-scenes look at the hotel company’s secret recipe for success, delivered through interviews with employees and executives in the corporate office and on the ground. The buyers experience is changing and you need to read this book to keep up with changing way sales is undertaken.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

Kustomer

SEPTEMBER 3, 2020

Depending on the problem or the customer, they could communicate their issues through a variety of channels in a variety of different points of the journey. The customer is always going to give feedback and voice their opinions of their customer experience, whether through company channels or on their own. Is that right?

Marketing 52

Marketing Effort Score Metrics Loyalty 52

ChurnZero

MAY 13, 2022

When is the right time to add Customer Success operations? How do you make product and Customer Success work better together? Whats the most effective way to gather customer feedback? Tackling these questions is tough for even the most seasoned Customer Success leader. It could be a customer. We want it.

Chief Customer Officer 52

Chief Customer Officer Customer Success Feedback Customers 52

Answer Dash

JANUARY 9, 2019

I visited Amazon headquarters in November and saw for myself that employees are just insanely focused on customers. The entire company has a customer experience mindset. A customer-first mindset is much different than hiring a chief customer officer and thinking your work is done. That’s not the case.

2019 82

2019 Customer Experience Insurance Retail 82