Chief Customer Officer Customer Experience Professionals ROI 
Customer Bliss
DECEMBER 22, 2016
Although many executives and business leaders are likely to agree with this notion, very few have successfully harnessed this belief and elevated the strategic importance of the customer’s needs to great effect. Corinium: How would you describe the evolution/progression of the Customer Experience in the last 12 to 18 months?
Customer Bliss
MAY 16, 2017
Milista Anderson is chief customer officer for FIS’s treasury solutions business, leading the organization in its voice of the customer program and customer experience strategy. She is a Certified Customer Experience Professional (CCXP) as well as certified Six Sigma Green Belt.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Amity
APRIL 25, 2016
CEO - C hief Customer Office Council. Curtis founded the Chief Customer Officer Council™, the first peer-led advisory group for CCOs. The Council has helped its members create customer-centric cultures as well as drive profitable customer engagement. Chief Customer Officer - Gainsight.
SurveySensum
JULY 14, 2020
XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. She is now Chief Customer Officer at ClearAction Continuum. LinkedIn : [link].
Pointillist
JUNE 5, 2019
While experience metrics (like NPS® or CES) provide guidance for understanding the outcome of customer interactions with your brand, the financial outcomes quantify any changes in customer behavior that result. For example, only 26% say they use revenue as a yardstick to measure customer experience success.
Pointillist
MAY 19, 2020
times more likely than underperformers to be able to connect customer data in each channel with three or more other channels. “ Diane Magers, CCXP Founder and CEO Experience Catalysts For the second consecutive year, quantifying the ROI of customer experience initiatives is the top CX challenge.
Customer Guru
MARCH 7, 2018
We hear many stories where companies have gone over-the-top to delight the customers. While it is great for customer experience, it is also a cost to the company. Also, what kind of ROI must the senior management look for in investing in customer centricity? For me, going over the top might not help.
Expert insights. Personalized for you.
0 
Let's personalize your content