Chief Customer Officer Customer Focused Customer Journey Mapping 
Customer Bliss
SEPTEMBER 26, 2017
Assisting organizations and professionals not only to learn but execute business strategies that will refocus company efforts to Customer Success. By creating a unified focus on the most important asset of the organization – The Customer. Together we can make every day better for our customers and I am happy to help.
Customer Bliss
JULY 26, 2016
Welcome back to The Chief Customer Officer Human Duct Tape Show. In this episode I speak with Renee Cacchillo, who is the Senior Vice President of Customer, Brand and Technology at the Safelite Group. Renee recommends two major channels: customer focus groups and data points. Episode Overview.
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Customer Bliss
APRIL 23, 2019
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. People (and organizations) don’t change overnight to suddely become customer-focused. The following is a lightly edited transcript of the video below.
Customer Bliss
NOVEMBER 28, 2017
Use the Customer Journey Map As a Tool to Measure Success. During this implementation, Sami had to emphasize that the customer’s interaction with the company is a journey, and therefore identify potential pain points along the way. The customer journey map was used as a culture and leadership uniting tool. .”
Customer Bliss
APRIL 4, 2018
Have you recently become a chief customer officer? If you’re taking on a CCO role in a company, there’s a lot of work that has to be done to get your customer experience program off the ground and running. Create a customer health dashboard so you can visually see what’s happening.
Customer Guru
AUGUST 8, 2018
Jay Baer the Founder of Convince & Convert, The New York Times bestselling author of six customer-focused books, global keynote speaker, and a digital expert. His vast experience in planning and implementing customer-focused strategies helps his clients achieve great customer experience, retention, and, in turn, customer loyalty.
ijgolding
OCTOBER 3, 2016
How many customer segments should we have? Should we have a Chief Customer Officer. What is fascinating about the questions I am asked, is that more often than not, most organisations have started their journey to becoming Customer Centric. How many people should we have in our CX team? I could go on.
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