Chief Customer Officer Customer Focused Employee Experience 
Customer Bliss
AUGUST 23, 2016
Mr. Speach serves as Chief Customer Officer, leading strategy for the Greystone customer experience effort across all business lines. Salmon and the “Destination Postcard” I often refer to customer experience work as being a salmon, i.e. swimming upstream. About Darryl.
Customer Bliss
AUGUST 8, 2017
With a track record in transformational leadership, Stephen has built a reputation for leading and implementing successful customer focused, innovative and profitable initiatives. These included the creation of new marketing approaches to acquire and retain customers and the formation of a new customer focused digital business channel.
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Customer Bliss
MAY 10, 2019
How does a logistics company shift its gears to become more customer-focused? In today’s episode, Scott Allison , the Chief Customer Officer of DHL ’s supply chain, shares some strategies and tactics around communicating the brand’s message, telling the customer story, and improving employee and customer experience.
Customer Guru
AUGUST 8, 2018
Annette Franz is the Founder and CEO of CX Journey Inc, a boutique consulting firm specializing in helping clients achieve customer experience strategies via customer understanding. Arie is a Customer Strategy, Customer Lifecycle Management, Customer Insight, and Innovation Consultant. ” 29.
Customer Bliss
JUNE 4, 2019
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Go Beyond Words to Empower Employees. Employees want to do the right thing, and they want to be noticed for it. A credo to customer service was engraved on the wall and survey scores were tracked.
Beyond Philosophy
MAY 31, 2016
Today, there’s a lot of discussion among corporate strategists, and even senior HR folks, about “putting employees first”. Whenever this is surfaced, it’s useful to ask some relevant questions with regard to ultimate enterprise value, particularly the employee experience vis-à-vis the customer experience.
Customer Bliss
AUGUST 23, 2018
Now, if you’ve been listening to my podcast or reading my posts, you know that customer experience is also largely affected by the employee experience as well. There’s now a customer focus group at C2C made up of senior leaders to help drive the future direction of the strategy.
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