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In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customersuccess and post-sales teams have been waiting for. Welcome to the future of customersuccess with Unison. Today, it’s about lighting the path to growth.
But putting customers at the forefront of strategic decision-making isn’t always easy. Balancing budget constraints, departmental priorities and revenue growth against customersuccess can be a challenge, even for the most seasoned of executives. We are truly nothing without our customers.
Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five CustomerSuccesswebinars brought to you by ChurnZero in 2021.
Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 CustomerSuccess Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without CustomerSuccess. Gainsight has a terrific platform.
Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense
With this paradigm shift in buyer behavior, the partnership between the ChiefCustomerOfficer (CCO) and Chief Marketing Officer (CMO) has become critical for organizations. How to effectively engage and optimize your customer experience. Join us Thursday, August 25 at 12PM ET for this exciting webinar.
As we saw in our 2021 State of the CustomerSuccess Industry and Salary Report , the role of CustomerSuccess Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your CustomerSuccess Career Path”, Totango’s Sr. Customersuccess is still new.
As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customersuccess managers and team leaders are more focused than ever before. 5 resources to set your CSMs up for success. 5 resources to set your CSMs up for success. The Human Duct Tape Show Podcast.
Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five CustomerSuccesswebinars brought to you by ChurnZero in 2021.
When you build a CustomerSuccess organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a CustomerSuccess maturity model.
To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s ChiefCustomerOfficer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout.
With each passing year the CustomerSuccess industry matures and meets new challenges along the way, and this year has been nothing short of challenging in many ways. . If you missed the webinar, you can watch it on-demand. Q&A Recap: Speakers: Megan Macaluso , VP CustomerSuccess & Operations, ESG.
As SaaS gets more serious about CustomerSuccess, their representation on the executive and C-suite level will follow (as envisioned in our 2020 CustomerSuccess predictions ; see #2). Based on LinkedIn research, CustomerSuccess r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020.
Speakers: Chris Singh , ChiefCustomerOfficer, Blackbaud. . CCO of Blackbaud, Chris Singh, joined our VP of CustomerSuccess, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. Q&A Recap.
Top 10 Must Attend Conferences in 2020 for CustomerSuccess Professionals. It’s also a great opportunity to meet and network with peers within the CustomerSuccess community. Below you’ll find the chronologically ordered top ten conferences CustomerSuccess professionals should attend in 2020 to help grow their careers.
However, that’s not always the case for CustomerSuccess (CS) teams even though they are often responsible for renewals and expansions. So said Randy Wootton , chief executive officer at Maxio and Alli Tiscornia , chiefcustomerofficer at ChurnZero in our webinar, “ Finance & CS: Charting a path to profitability.”
Top 5 CustomerSuccess Takeaways from ChiefCustomerOfficers USA. Our very own CCO, Abby Hammer, had a part of the action and was one of the presenters and spoke on- How to Drive Operational Excellence Through Data-Driven CustomerSuccess. In this webinar, we will discuss how to: 1.
Budgets are being trimmed everywhere, and customersuccess and renewal conversations must be deeply empathetic to this. Step up your customersuccess initiatives. Make sure you and your clients are recording successes. But most businesses are facing contraction because people don’t buy in a panic.
In November 2014, I participated in the Hooked On Customers Summit , a webinar series hosted by Bob Thompson of CustomerThink. I joined Bob, along with Jeanne Bliss, in the first webinar to discuss Creating Actionable Insight from a Customer Listening Engine.
Speaker: Jay Nathan , ChiefCustomerOfficer of Higher Logic & Co- Founder of Gain Grow Retain . We asked him to join us for this month’s webinar to discuss exactly how to do that. . We asked him to join us for this month’s webinar to discuss exactly how to do that. . Q&A Recap.
An article published in Harvard Business Review states that “the most important interactions [with a customer] are ‘moments of truth,’ those few points of contact that hold the greatest potential to delight — or alienate — an organization’s customers.”. Find out the moments of value in a customer journey. Let’s find out.
Does your CustomerSuccess team have the right structure, workload, and engagement model to hit its goals? If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. We don’t have a one-to-many model because we are a CustomerSuccess platform.
The CustomerSuccess for the Enterprise, luncheon held on Nov. 6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in CustomerSuccess (CS) software for the enterprise. “CustomerSuccess isn’t just with one team in the organization.
CustomerSuccess is one of the biggest buzzwords floating around the B2B SaaS space today. Ensuring that your customers achieve their desired outcome using your product is at the core of CustomerSuccess. Yet, it’s easily one of the most important elements to the growth of your company. CX Journey.
Speakers: Star Hofer , ChiefCustomerOfficer, Partnerstack , and Carlos Quezada , Head of Digital Services Strategy & CustomerSuccess, Aruba. . What we did is picked friendly partners who already had the right level of thought process and discipline around CustomerSuccess.
Serious About CustomerSuccess? Now more than ever CustomerSuccess is essential to the long-term success of your entire organization. Now more than ever CustomerSuccess is essential to the long-term success of your entire organization. Your CRM is Not Enough!
Q&A Recap: 2021 CustomerSuccess Leadership Study Results Revealed. With each passing year the CustomerSuccess industry matures and meets new challenges along the way, and this year has been in many ways just as challenging as the last. If you missed the webinar, you can watch it on-demand. Q&A Recap.
It’s an exciting time to be in customersuccess. “2024 will continue to see the chiefcustomerofficer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. Expanded roles and responsibilities: how will customersuccess evolve in 2024?
Check out this post to see if you’re inadvertently sending subliminal negativity to your customers. CustomerSuccess Operations 101: Drive Productivity with Purpose, People, and Process. 9 Must-Have Integrations to Level Up CustomerSuccess Software. 9 Must-Have Integrations to Level Up CustomerSuccess Software.
Q&A: New Manager’s Guide for a CustomerSuccess Strategy Implementation. As a new CustomerSuccess leader in your organization, you must figure out how you’ll measure success, keep your team happy and engaged, and secure stakeholder buy-in to champion your strategy in the new year.
In our 2023 CustomerSuccess Index report, we found that nearly every company (98%) is maintaining or increasing their investment in CustomerSuccess (CS) —and many are using CustomerSuccess Platforms (CSP) to do so.
The results of the 2022 CustomerSuccess Leadership Study, based on the perspectives and insights of more than 1,000 CustomerSuccess leaders, are in. The good news is CustomerSuccess teams are growing both in size and budget. Panelists included: Alli Tiscornia, chiefcustomerofficer, ChurnZero.
Sure, you won customers over to get the initial purchase, but what about your post-sale courting? That’s why they got into this relationship with you in the first place – and why customersuccess has become a non-negotiable. If you teach a customer how to use your product to fix a problem, you’re in the game.
Knowing your customers better than anyone else is the key to identifying moments that matter with your customers and delivering a WOW customer experience that keeps your customers coming back. In this Chat & Learn episode, we featured the customersuccess team of Glint. How can CSM Practice Help!
The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of CustomerSuccess. . The event, hosted by The CustomerSuccess Association , featured sessions from a variety of CS thought leaders. Didn’t attend?
From optional to all-important, CustomerSuccess has come a long way in the last decade. Paul: Before we jump into the topic of CustomerSuccess and what seems to be this booming role at the moment, we play a little game called “the lightning round.”. Defining the what and why behind CustomerSuccess.
From optional to all-important, CustomerSuccess has come a long way in the last decade. Paul: Before we jump into the topic of CustomerSuccess and what seems to be this booming role at the moment, we play a little game called “the lightning round.”. Defining the what and why behind CustomerSuccess.
Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. Cultivating a high retention rate will set you up for long-term success. What is Customer Retention? Customer retention refers to the strategies used to keep customers from spending their money elsewhere.
Adam returned to the fundamentals of customersuccess, from getting started in the profession, to forging a CS organization in your company, and evolving it to hyper-scale. Eduardo Amorim, global head of customersuccess at Sendcloud, believes it is. . Building Out and Up Your CustomerSuccess Caree r.
How are today’s CustomerSuccess teams using these forecasting factors to get and stay ahead of their customers’ needs and wants? To find out, we invited CSM Practice to share benchmarking data from their recent survey of CustomerSuccess professionals on how they build, maintain, and measure customer health scores.
When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. As you grow your customer base, you must also dedicate resources to CustomerSuccess. A successful subscription model depends on retention.
Q&A: How to Get 20/20 Foresight for Your 2020 CustomerSuccess Planning. . To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. CustomerSuccess operations planning.
Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital CustomerSuccess.
The customersuccess (CS) community has come a long way in the last ten years since our first Pulse Conference in 2013. For many CS professionals, there is a clear track from CustomerSuccess Manager (CSM) to Team Lead to Head of CS and eventually (ChiefCustomerOfficer) CCO.
Video Title: How to Prove Value to Customers. Host: Irit Eizips , ChiefCustomerOfficer & CEO | CSM Practice. Guest: Chris Singh , SVP CustomerSuccess Management, Customer Engagement & Experience at SAP. Today I have Chris Singh, Global head of customersuccess management at SAP.
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