Customer Bliss

JULY 14, 2016

The entire company, beginning with the senior leadership team, needs to be on the same page with regard to what the customer experience is — and why it’s important to the business growing. Leadership accountability will come as people realize they are being judged on customer-centric metrics. Leadership accountability.

Leadership 153

Leadership Customer Experience Chief Customer Officer Metrics 153

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. April 2018 CX Events and Conferences.

2018 60

2018 Events 2019 Customer Experience 60

Retently

JULY 28, 2023

Well, that’s where the Chief Experience Officer comes into play. CXO stands for Chief Experience Officer. People might also refer to this position as Chief Customer Officer, Chief Customer Experience Officer, Chief Client Officer, or Chief Customer Service Officer.

Chief Customer Officer 122

Chief Customer Officer Customer Centricity Call Center 2004 122

Totango

SEPTEMBER 12, 2018

Totango is in attendance at this year’s conference where the topics consists of best practices and strategies that go beyond the CCO business case, driving C-level accountability for customer centricity. The Customer Success Buzz at CCO.

Chief Customer Officer 56

Chief Customer Officer 2018 Customer Centricity Customer Success 56

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Follow on LinkedIn

2023 207

2023 Customer Service Contact Center Customer Centricity 207

ChurnZero

JANUARY 8, 2021

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

2021 98

2021 Customer Success Chief Customer Officer Leadership 98

TechSee

MARCH 7, 2023

She is also an active member of the Women in AI Canada group, participating in mentorships, events, & talk shows. Jeanne Bliss, CEO Customer Bliss – Jeanne Bliss guides companies to achieve business growth through leadership bravery and elevated business practices. She is known globally for transforming businesses.

2023 207

2023 Contact Center Leadership Hospitality 207

Customer Bliss

JANUARY 12, 2018

Additionally, the team developed “Toolbox talks” in which employees start the day with a meeting in which they share customer moments and stories of success, or stories where events didn’t turn out as well as they’d hoped. What Do You Know NOW That You Wish You Knew THEN?

Chief Customer Officer 165

Chief Customer Officer Customer Experience Retail Customer Journey 165

Customer Bliss

MARCH 30, 2017

When I work with clients, I always set up a “customer room,” which is another way of thinking about customer experience labs. I’ve written about this idea a few times , including in Chief Customer Officer 2.0. There is also this idea of “event thinking.”

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

2022 98

2022 Chief Customer Officer Customer Success Leadership 98

Customer Bliss

SEPTEMBER 13, 2016

You can learn more about what I do as a keynote speaker here , but I operate from the base principle that “Your event is your moment.” Helping Companies Grow…by Improving Customers’ Lives. How to Build Your Customer-Driven Growth Engine. Leading Customer Experience Transformation & Innovation.

Chief Customer Officer 0

Chief Customer Officer Workshop Social Media Culture 0

Kerry Bodine

JANUARY 4, 2017

I’ve organized the events based on the types of organizations hosting them: professional associations , event producers , tech & service providers , media companies , and analyst firms. Am I missing an upcoming event? Event Producers. Chief Customer Officer USA. Please let me know !

Events 48

Events CEM 2017 Chief Customer Officer 48

Customer Bliss

MARCH 16, 2018

More organizations are adding the chief customer officer role to their C-Suite, and being responsible for bringing on this new high-level executive is no easy feat. Ensure that the CCO has a role in the critical planning meetings to guarantee that the customer agenda is wired in. Have you hired a new CCO?

Leadership 111

Leadership Engagement Chief Customer Officer Roadmap 111

Customer Bliss

NOVEMBER 8, 2018

Do you put the needs of your customers first and focus on the value you provide them? Today, we’re replaying an episode that many of you enjoyed, featuring Francis Cordon , the first Chief Customer Officer at Rigor , a SaaS company.

Chief Customer Officer 147

Chief Customer Officer Banking Document B2B 147

Customer Bliss

JULY 7, 2016

Here we discuss the journeys and explore the roles of the most senior customer experience leaders around the world. This title is a nod to the fact that a Chief Customer Officer often becomes the ‘duct tape’ of the organization to guide the company to earn the right to customer-driven growth. .

Customer Experience 141

Customer Experience Chief Customer Officer Insurance B2C 141

Customer Bliss

AUGUST 3, 2018

Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. In this episode, we talk about the evolution of both customer experience as a holistic experience and of the chief experience officer and chief customer officer roles over the past few decades.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

CSM Magazine

AUGUST 19, 2021

Reuters Events: Customer Service & Experience 2021 will be returning to the virtual stage on October 5-6th and the event is committed to showcasing the world’s most customer-centric leaders. To register for your free Live Pass & ensure you don’t miss this industry-shaping event, click here!

Events 40

Events 2021 Customer Service Chief Customer Officer 40

Kustomer

AUGUST 26, 2022

Their ‘quick-hit’ segments deliver customer-focused tips, tools and trends for optimizing your brand strategy through customer service. The Chief Customer Officer Human Duct Tape Show. Author of Chief Customer Officer 2.0, Episode Frequency: Weekly Episode Length: 30-40 minutes.

Customer Experience 95

Customer Experience Chief Customer Officer Competitive Advantage 2014 95

Forrester

APRIL 3, 2017

At our CX Forum in Sydney on May 9, Forrester thought leaders and a world-class roster of industry innovators will come together to explore the current and emerging best practices for the design and delivery of exceptional customer experiences in digital channels. Customer Experience. Forrester events. customer engagement.

Chief Customer Officer 66

Chief Customer Officer 2017 Events Omnichannel 66

Amity

NOVEMBER 22, 2013

There are a number of associations and communities as well: In the GTA, the Southern Ontario Customer Success meetup organizes monthly events. In the Bay Area, Mikael Blaisdell is the chief community organizer. He runs the Customer Success Association. It was founded and continues to be run by Curtis Bingham.

Customer Success 81

Customer Success Chief Customer Officer Definition Metrics 81

Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? We’ve compiled a CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. June 2019 CX Events and Conferences. June 25 – 28, 2019.

Events 40

Events 2019 2020 Customer Experience 40

ClearAction

MAY 29, 2016

How Marketers Think of Customer Experience. Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth.

Customer Experience 97

Customer Experience Marketing Chief Customer Officer Social Media 97

Customer Bliss

MAY 17, 2016

THE WORLD’S LARGEST CUSTOMER EXPERIENCE EVENT IS BACK. In my book Chief Customer Officer 2.0 , there is a case study on Audi’s work around cultural commitment. Episode Overview. Mark tells a story about a journalist embedded with his team where the end result wasn’t as desired. Case Study.

2012 81

2012 Chief Customer Officer 2011 Customer Centricity 81

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Featured speaker at events like Digiday, PayThink, CHLA, Momentum, THINK, USC Silicon Beach.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

ChurnZero

MAY 5, 2020

Fortunately, Customer Success teams are uniquely positioned to step up and provide business continuity—serving as a company’s compass to guide them through this treacherous terrain. Watch the full on-demand virtual event for more inspirational sessions and strategic conversations around integrated ways to power the customer lifecycle.

Customer Retention 72

Customer Retention Chief Customer Officer Customer Success Events 72

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

ClientSuccess

NOVEMBER 20, 2020

With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Digital Customer Experience Virtual Summit – [link]. February 10-11 – Virtual Event. Chief Customer Officers Conference – [link].

2021 52

2021 Customer Success Chief Customer Officer Events 52

CSM Magazine

JULY 24, 2020

It’s just over 4 weeks until Reuters Events Customer Service and Experience (26 th -27 th August). We are delighted to see over 3000 CX executives already registered for the virtual event, this includes representatives from Booking.com, BT, Bulgari, ExxonMobil, Fedex, Google, Microsoft, McDonalds and many more.

Chief Customer Officer 40

Chief Customer Officer Customer Service 2020 Workshop 40

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. ChurnZero is proud to be a Gold sponsor of the event. Leading Customer Success Summit 2020 Date: April 8, 2020 Location: Portland, OR.

2020 72

2020 Customer Success Events Workshop 72

ChurnZero

FEBRUARY 11, 2020

Top 5 Customer Success Takeaways from Chief Customer Officers USA. ChurnZero had the opportunity to attend and sponsor an event last week called – CCO USA. In the session she talked about how to proactively manage B2B customers through onboarding, adoption, advocacy and renewal.

Customer Success 52

Customer Success Chief Customer Officer 2020 Events 52

Gainsight

FEBRUARY 27, 2025

As the Office Vibes Manager and Executive Assistant to the Chief Customer Officer at the time, Shorter worked in the Redwood City officewhere nearly every Gainsight employee started their journey. We will continue to celebrate cultural events, support initiatives, and engage our Teammate Resource Groups (TRGs).

Customer Success 52

Customer Success Chief Customer Officer Leadership Customers 52

Totango

NOVEMBER 12, 2018

The Customer Success for the Enterprise, luncheon held on Nov. 6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in Customer Success (CS) software for the enterprise. Look out for More Totango Events in the Future. More about the event here. Learn more about Totango here.

Customer Success 48

Customer Success Interaction Chief Customer Officer Customer Centricity 48

CSM Magazine

FEBRUARY 9, 2022

Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Access exclusive insights & discussion from customer-centric leaders: Jeff Shah, VP Customer Service, The New York Times. Laura Hayes, VP Customer Operations, Momentive.

Customer Service Strategies 52

Customer Service Strategies 2022 Webinar Customer Service 52

Zeisler Consulting

SEPTEMBER 27, 2023

But still, from time to time, when I’m asked, “so tell me about CX,” by someone at a networking event or perhaps to whom I’ve just been introduced, I’ll get a bit of a skeptical response, “Heh…I dunno, Z. So, I’m not coy about the biggest part of CX, from my perspective—it’s part of my own origin story, after all.

White Paper 72

White Paper Chief Customer Officer Customer Centricity Culture 72

Totango

MARCH 26, 2019

Eugene Trautwein, VP of Customer Support, Commvault. Aron Lanclos, Director of WW Customer Support, Commvault. Peter Storer, Chief Revenue Officer, Avero. Sue Fellows, Chief Customer Officer, Workfront. Brian Merritt, VP Sales and Customer Success, Trustpilot.

Customer Success 15

Customer Success Innovation Chief Customer Officer 2019 15

SurveySensum

JULY 14, 2020

Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. She is now Chief Customer Officer at ClearAction Continuum. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. In my own experience, the best way to do this was to start with documenting the customer journey from sales order through renewal event. Then, show how the proposed investments will impact those processes and overall KPIs.

Customer Success 108

Customer Success Webinar Chief Customer Officer Leadership 108