3 Ways to Convey CX Needs to Your Executive Leadership Team Using Research and Empathy
Customer Bliss
NOVEMBER 15, 2018
When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do.
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