CSM Magazine

JANUARY 13, 2022

Jason Grier, Reputation‘s executive vice president and chief customer officer, reveals the key trends that will inform your CX Strategy this year and beyond. It’s true that what really matters for businesses — the customer and building customer loyalty — never wavers in importance year to year.

Information 59

Information 2022 Chief Customer Officer Social Media 59

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. This conversation originally appeared in Opentalk magazine. You meet with customers all the time. Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. Absolutely.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

CSM Magazine

JUNE 30, 2021

Jason Grier, EVP and Chief Customer Officer at Reputation looks at the future of customer feedback surveys and how customer emotion is better captured on social media than by traditional survey forms. While at McAfee, Jason built a reputation as an industry leader in customer support and operations.

Social Media 59

Social Media Chief Customer Officer Lifetime Customer Feedback 59

CSM Magazine

AUGUST 11, 2021

Jason Grier leads Reputation ‘s customer loyalty and growth initiatives as executive vice president and chief customer officer. Jason is a former senior vice president of Global Support Operations and chief customer officer at McAfee, where he spent more than 10 years. About the Author.

Chief Customer Officer 59

Chief Customer Officer Social Media 2021 Feedback 59

CSM Magazine

AUGUST 30, 2023

Avaya selected Waterfield Tech for its exceptional collaboration, contribution, and dedication to accelerating growth and enabling customers and others to choose their own cloud journey. “Waterfield Tech plays an integral role as a trusted advisor to our shared customers’ unique cloud journeys. .”

Chief Customer Officer 52

Chief Customer Officer Contact Center Omnichannel Government 52

Gainsight

JUNE 2, 2022

Hubspot is an incredible organization that understands both the customer and employee experience. A female Chief Customer Officer ascended into the CEO position. He once stated in CEO Magazine that “Millions of people come to our community for advice and tutorials. And that is something worth celebrating!

2022 52

2022 Chief Customer Officer Innovation Leadership 52

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

CSM Magazine

OCTOBER 13, 2020

Faced with the need to create more compelling, relevant and timely engagement across multiple touchpoints, many Chief Customer Officers (CCOs) and Chief Information Officers (CIOs) have been forced to revisit and reform customer experience (CX) strategies with varying success. About the Author.

Multi-Channel 59

Multi-Channel Customer Experience Chief Customer Officer Customer Journey 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Wootric

FEBRUARY 14, 2019

Why we love Blake: She’s a self-described “customer experience futurist”, keynote speaker, author of More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences , and host of The Modern Customer Podcast. Bruce Temkin. Colin Shaw. Jeannie Walters.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

CSM Magazine

AUGUST 22, 2019

In order to stay relevant, there are two crucial discussions that leaders must prioritize: Internal Customer-Centric Team Strategy : How can we evolve internal structures, optimize our workforce, and close the feedback loop to meet new customer demands? Director, Customer and Partner Care Operations, Starbucks.

Customer Service Strategies 40

Customer Service Strategies Customer Service Airlines Chief Customer Officer 40

ProProfs Chat

JUNE 30, 2020

Chief Customer Officer 2.0. Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world? Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world?

Books 85

Books Customer Service Customer Satisfaction Loyalty 85

CSM Magazine

FEBRUARY 20, 2025

Equip leaders with strategies to foster collaboration and innovation. Offer effective customer service approaches to enhance satisfaction and loyalty. Shep Hyken With decades of experience as a customer service expert, Shep Hyken delivers actionable strategies designed to create unforgettable customer experiences and boost loyalty.

Leadership 52

Leadership Customer Service Chief Customer Officer Events 52