Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. Don’t be afraid to invest in technology to get the job done more effectively.

Wireless 180

Wireless Telecommunications NPS Chief Customer Officer 180

Tricia Morris

NOVEMBER 6, 2015

So what’s an agency to do when faced with less money and staff as customer expectations continue to grow, along with the innovations in technology that empower them? Consumer feedback should drive customer technology strategies. How to better understand your customers and what they want. And more.

Government 81

Government Customer Service Social Media Chief Customer Officer 81

Tricia Morris

JUNE 19, 2015

And Greater Customer Satisfaction. In a pre-recorded webinar, The Service Council’s Chief Customer Officer and industry analyst Sumair Dutta details benefits and current statistics around self-service for customer service. . • Consistency of Information Across Channels.

Customer Service 77

Customer Service Chief Customer Officer Wireless Webinar 77

Michel Falcon Experience

FEBRUARY 19, 2016

Or perhaps the headline caught your eye because you manage a customer experience or customer support department and want to elevate your team. Pay specific attention to how they are leveraging technology, customer experience and employee engagement to grow their companies. Key take away : study, study, study!

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. They are doing mobile work from a train, and the expectation is that they have wireless connectivity and that they can get service anywhere. We thank you for the partnership immensely.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. in Information Technology from Utah Valley University and M.S.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. They are doing mobile work from a train, and the expectation is that they have wireless connectivity and that they can get service anywhere. We thank you for the partnership immensely.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40