TechSee

JUNE 16, 2022

Jim Iyoob, Chief Customer Officer at Etech Global Services. Jeanne Bliss, Founder and CEO at Customer Bliss. Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. Follow on LinkedIn.

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Customer Service Contact Center 2022 Magazine 251

Alida

MAY 10, 2016

This appreciation for delivering a comprehensive one-company experience brings with it a new appreciation for the need for a Chief Customer Officer to unite the organization in understanding and developing the competencies to work in this manner. How to Build Your Customer Driven Growth Engine.

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Chief Customer Officer Customer Experience Social Media Return on Investment 150

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Top 5 Customer Success Webinars of 2018.

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Webinar Blog Customer Success Net Promoter Score 71

Totango

NOVEMBER 21, 2024

If my team is able to stay ahead of churn pitfalls that were previously unpredictable, that’s a win and puts a clearer lens on the opportunities to protect and grow customer revenue,” said Conor Nolen , Chief Customer Officer at Drata.

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Customer Success Chief Customer Officer Roadmap Sales 62

Experience Investigators by 360Connext

NOVEMBER 10, 2020

Chief Customer Officer at Ericsson CXPA Board Member. How, what, when and why we’re communicating with customers needs to be woven into the customer experience strategy and tracked as carefully as the rest of the journey. – Tabitha Dunn. What has 2020 taught you?

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2020 Customer Experience Chief Customer Officer Communication 190

Tricia Morris

SEPTEMBER 17, 2015

. • Just 1 in 10 are highly satisfied with their company’s ability to listen and respond to the needs of the customer. Get your game-face on CEOs, CMOs, CIOs and Chief Customer Officers. The customer service and engagement playing field still looks pretty even. Global State of Multichannel Customer Service Webinar.

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Customer Service Chief Customer Officer 2015 Webinar 100

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

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Webinar 2021 Chief Customer Officer B2B 52

Education Services Group

AUGUST 31, 2022

Speakers: Chris Singh , Chief Customer Officer, Blackbaud. . CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. Q&A Recap.

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Webinar Sales Chief Customer Officer Effort Score 52

CSM Magazine

FEBRUARY 9, 2022

Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Access exclusive insights & discussion from customer-centric leaders: Jeff Shah, VP Customer Service, The New York Times. Laura Hayes, VP Customer Operations, Momentive.

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Customer Service Strategies 2022 Webinar Customer Service 52

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. Customer Success Around the Web.

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Customer Centricity Chief Customer Officer Webinar Sports 98

Kayako

JANUARY 25, 2019

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke with us about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer service that would quite literally “make mom proud!”. Webinar: What we covered. As customers, we want our lives to be improved.

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Webinar Chief Customer Officer Airlines Customer Service 49

Team HGS

AUGUST 22, 2017

HGS Webinar: Reinventing the Customer Service Model Using Bots&Brains™. got to the very heart of why this webinar was so popular—as 43% of our attendees responded with “Want to learn more, undecided.” Digital disruption has already revolutionized industries across the globe, and the CX industry is no exception.

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Webinar Customer Service Chief Customer Officer Average Handle Time 52

CX Journey

MARCH 17, 2015

In November 2014, I participated in the Hooked On Customers Summit , a webinar series hosted by Bob Thompson of CustomerThink. I joined Bob, along with Jeanne Bliss, in the first webinar to discuss Creating Actionable Insight from a Customer Listening Engine.

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Metrics 2014 Chief Customer Officer Webinar 77

Education Services Group

MAY 25, 2022

Speaker: Jay Nathan , Chief Customer Officer of Higher Logic & Co- Founder of Gain Grow Retain . We asked him to join us for this month’s webinar to discuss exactly how to do that. . We asked him to join us for this month’s webinar to discuss exactly how to do that. . Q&A Recap.

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Webinar Chief Customer Officer Multi-Channel Customer Success 52

Oracle

AUGUST 1, 2018

We’re also unleashing monthly articles and exclusive webinars to take a deeper dive into topics covered in the video series. Jeanne Bliss Jeanne Bliss is the Founder and President of CustomerBliss , and the Co-Founder of The Customer Experience Professionals Association. Learn more.

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Webinar Chief Customer Officer Customer Experience Professionals Social Media 72

Totango

JUNE 10, 2022

As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: .

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Customer Success Webinar Chief Customer Officer Leadership 108

Tricia Morris

JUNE 19, 2015

When self-service doesn’t yield the answer your customer was looking for, make sure it still assists your customers in achieving a positive, effective and efficient resolution. —————— Watch the Webinar: Self-Service Success. Give Customers the Answers they Need. Employee Engagement.

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Customer Service Chief Customer Officer Wireless Webinar 77

Wootric

MARCH 15, 2020

For example, if a client calls customer support to request an extended payment plan, empower your support team to deviate from your standard policies and allow it. Jessica Pfeifer, Chief Customer Officer at Wootric, shared this recent story with our team: “I just had a customer reach out about putting their subscription on hold.

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E Commerce E-support Chief Customer Officer Loyalty 125

ChurnZero

DECEMBER 2, 2022

All CS leaders eventually undertake this exercise to scale engagement and improve the customer experience. In our webinar, “ Lessons learned from a big a$$ book shift ,” ChurnZero’s CX team pulls back the curtain to share the methodology, approaches, and lessons learned from shifting CSM books across our entire customer base.

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Books Webinar Chief Customer Officer Customer Base 98

West Monroe

MAY 4, 2022

Now, the pressure to meet dynamic and demanding customer expectations coupled with the mandate to achieve high revenue and margin growth goals, is substantial. Ken Ewell , Chief Customer Officer, Momentive. Rimple Patel , VP Customer Experience, Celonis. Watch the webinar.

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Innovation Chief Customer Officer Customer Experience Webinar 52

Education Services Group

JULY 21, 2022

Speakers: Star Hofer , Chief Customer Officer, Partnerstack , and Carlos Quezada , Head of Digital Services Strategy & Customer Success, Aruba. . Watch the recording of this webinar to catch up on the full conversation! So, that’s how we would normally do it, bring it back in and manage on the inside.

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Webinar CEM Customer Success Chief Customer Officer 52

Zeisler Consulting

AUGUST 17, 2021

Articulating the return on investment (ROI) of Customer Experience efforts is a recurring theme among CX professionals. As I moderate panels on webinars and sit as a guest on podcasts, listen to my peers talk, and read articles, I hear the questions all the time: How do you define the ROI? How do you sell CX to leadership?

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ROI Chief Customer Officer Leadership Return on Investment 93

Think Customers

JUNE 13, 2024

The chief customer officer of ClearAction Continuum reveals four — just four — CX ROI benchmarks to prioritize during the “ Four Gold CX ROI Metrics LinkedIn webinar hosted by the European Customer Experience Organization (ECXO) earlier this month. Hunsaker gets it.

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ROI Metrics Webinar Chief Customer Officer 64

Thematic

JULY 1, 2018

If you missed our webinar “Customer-centric leadership – Lessons from Jeanne Bliss, catch the recording here! Jeanne Bliss, CEO, Customer Bliss: She’s not only driven a 95% loyalty rate at Land’s End and Microsoft, but also written successful books including “Chief Customer Officer 2.0”

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Customer Centricity Leadership Chief Customer Officer Webinar 48

ClientSuccess

NOVEMBER 2, 2020

Featuring real-world CSMs with real-world challenges, CSM From the Trenches offers a case study-like look at customer issues and presents an actionable solution to these common situations. Here are some additional resources from ClientSuccess : The Customer Success Webinar Series. Customer Success eBooks. More Toolkits!

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Customer Success Chief Customer Officer 2020 2021 70

ChurnZero

JANUARY 10, 2020

While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .

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2020 Chief Customer Officer Customer Success Leadership 52

Think Customers

MAY 20, 2024

Stop that, said Lynn Hunsaker, chief customer officer of ClearAction Continuum , a Phoenix-based CX consulting and training company. The first 20-minute webinar, “ Mastering the Maze of CX Metrics & Money ,” was presented in April. Watch the webinar on-demand. Say what you do and do what you say.”

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Chief Customer Officer Webinar ROI Customer Expectations 52

ChurnZero

FEBRUARY 11, 2020

Top 5 Customer Success Takeaways from Chief Customer Officers USA. Upcoming Webinar: Digital Customer Success Strategies to Drive User Adoption. Wednesday, February 19, 2020, 2:00 – 3:00 PM EST. Often, getting access to the data points that matter most early in the customer journey can be difficult.

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Customer Success Chief Customer Officer 2020 Events 52

Zeisler Consulting

MAY 18, 2021

As a CX consultant and Fractional Chief Customer Officer, at times I’ve had clients and worked with companies in highly-regulated industries; from healthcare to insurance as well as others. In the online webinar panels I moderate, I also come across senior leaders at companies in these sorts of fields all the time.

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Insurance Chief Customer Officer Government Healthcare 93

ClearAction

JANUARY 14, 2015

Trendy Customer Experience Management. In today's array of CXM webinars, articles, and conference speeches, hot topics include predictive analytics, journey mapping, touch-points, user experience, communities, digital and content marketing, self-service and social media. Boeing: Customer Survey Actions & Feedback to Customers/.

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Customer Experience Management Customer Experience Management B2B 97

ChurnZero

DECEMBER 18, 2020

To help make sense of the survey data, give their expert take on what it means for Customer Success teams, and offer up maturity recommendations based on the findings, we invited Megan Macaluso, VP Customer Success & Operations at ESG, and Jay Nathan, Chief Customer Officer at Higher Logic, to join us for a webinar.

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Customer Success Chief Customer Officer 2021 Webinar 87

ChurnZero

DECEMBER 29, 2020

This article dives into each side’s argument as they debated for and against Customer Success owning these revenue sources. Top 4 Metrics Chief Customer Officers (CCOs) Must Know. To find out who wins, check out the recap. The full report releases in early January 2021 (you can subscribe to our newsletter to receive it ).

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2020 Blog 2021 Chief Customer Officer 98

Totango

NOVEMBER 12, 2018

Moderated by Jamie Bertasi, Chief Operations Officer (COO) and Chief Customer Officer (CCO) at Totango, the panelist consisted of a well-rounded group of CS leaders and executives bringing to the table their own unique perspectives on the state of CS today. More about the event here. Learn more about Totango here.

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Customer Success Interaction Chief Customer Officer Customer Centricity 48

8x8

FEBRUARY 22, 2018

For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer. He or she doesn’t have to be sold on the business value of improving customer satisfaction—that’s the focus of their job. Use metrics and statistics.

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Metrics Communication Contact Center Chief Customer Officer 66

ChurnZero

JUNE 9, 2023

However, that’s not always the case for Customer Success (CS) teams even though they are often responsible for renewals and expansions. So said Randy Wootton , chief executive officer at Maxio and Alli Tiscornia , chief customer officer at ChurnZero in our webinar, “ Finance & CS: Charting a path to profitability.”

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Metrics Customer Success Net Promoter Score Chief Customer Officer 98

Qualtrics

MAY 22, 2019

Jeanne’s expertise comes from being a five-time Chief Customer Officer, having taken her first role at Land’s End in 1983, aged 26 and before ‘customer experience’ had really been defined as a discipline. which focuses on the notion of honoring customers as an asset of the business.

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Chief Customer Officer Leadership Webinar ROI 40

CustomerSuccessBox

DECEMBER 24, 2021

Is it the CSM ( Customer Success Manager ) or a CS leader or the team/personnel who supports the customer? Find out the moments of value in a customer journey. Generally, it’s the responsibility of a Chief Customer Officer (CCO) to establish that journey. Low NPS Customer Webinars Conferences.

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Customer Success Chief Customer Officer Customer Journey Mapping Touchpoint 52