Experience Investigators by 360Connext

DECEMBER 10, 2024

But it is notoriously challenging to connect our individual efforts to clear benefits and ROI, because CX can span so many areas. If customers download your app, how many never make a purchase? But how do we connect our day-to-day activities and specific investments to these benefits? Start with why. Align with business goals.

ROI 143

ROI Customer Experience Touchpoint Customer Journey Mapping 143

Optimove

JANUARY 2, 2025

Part 2 of the 2025 Optimove Consumer Marketing Fatigue Report dives into strategies to strengthen retention, reduce churn, and foster deeper connections.

2025 76

2025 Consumers Insights Marketing 76

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Simple, but a really nice way to connect with customers in an unexpected way. Customer appreciation efforts can be incorporated into your overall customer journey, put into regular communications, and included in employee processes and standards. I love this example from Southwest Airlines. Try these methods: 1.

2020 372

2020 Airlines Social Media Hotels 372

Optimove

FEBRUARY 19, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Customer expectations are evolving, and staying ahead means learning from the best. MyHeritages Yinon Glasner will walk you through how they tackled multi-language global communication challenges with automation and personalization.

2025 52

2025 Connections Marketing Banking 52

GetFeedback

AUGUST 14, 2019

There are a lot of things that change over time; but if your approach to your VoC program — not just the way you capture feedback but also the way you distribute, analyze, act on it, and communicate improvements — has remained stagnant, you’re not only wasting money, you’re doing your customers and your business a huge disservice.

Customer Satisfaction 389

Customer Satisfaction Customer Centricity Feedback Customer Journey Mapping 389

BirdEye

JULY 6, 2023

The current digitally connected world makes that process very easy. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. Email We check our emails every day for personal and business communications. For these customers, direct mail can and does still work.

Connections 98

Connections Document Communication Customers 98

TechSee

JANUARY 8, 2019

Oftentimes, the root cause of a mishandled call is the communication gap. When a customer interacts with an agent, the success of the communication is highly dependent on the customer’s ability to accurately describe the issue at hand. Clicking on the link establishes an immediate connection via the browser. · Co-Browsing.

Engagement 167

Engagement E Commerce Download E-support 167

GetFeedback

DECEMBER 21, 2018

The study also found that top-performing companies are 50% more likely than their peers to have well-designed user journeys that facilitate clear communication and a seamless transaction. 31% of respondents rated being able to contact the company through any channel as the top driver of feeling emotionally connected to a brand. (

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

GetFeedback

AUGUST 14, 2019

You might prioritize communication style and assurance that you understand the details of your visit. Take a look: Click here to download the PDF version. . Click here to download PDF version of the list. . Click here to download PDF version of the list. . Download the Toolkit. Get Calculator. Free CSAT Toolkit.

Download 268

Download Customer Satisfaction Measurement 2018 268

BirdEye

JULY 19, 2022

Facebook Business Manager (now known as Meta Business Suite) is an all-in-one platform that securely manages all of your Facebook business communication and assets, such as: Company pages Ad accounts Ratings and reviews Business inbox. Easy communication with Business Manager. What are some benefits of Business Manager? Business inbox.

Connections 98

Connections Management Advertising Social Media 98

BirdEye

AUGUST 3, 2022

A recent study from McKinsey & Company found that 71% of shoppers expect personalized communication from brands. Messenger apps are considered a hybrid line of communication. Messenger apps make it easy to introduce your business and services to customers with the goal of shifting communication over to email or text.

Connections 98

Connections Marketing Social Media Advertising 98

InMoment XI

OCTOBER 31, 2024

Average Time in Queue (ATQ) ATQ measures the average wait time customers experience before connecting with an agent. For example, if the caller initially complained via email before picking up the phone, they will expect the agent to have a record of that initial communication.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

Customer Bliss

DECEMBER 20, 2016

Amy Downs is the Chief Customer Success & Happiness Officer at Lifesize, a company enabling communication and collaboration among many mediums (their slogan is “connecting people to make their workplace great” ), was quite interesting. Episode Overview. Her path to this role started as a software engineer.

Customer Success 0

Customer Success Net Promoter Score Chief Customer Officer Leadership 0

ShepHyken

JANUARY 7, 2025

Here is the best from 2024: Rip the Band-Aid Off Communication : Communication is a cornerstone of the customer experience. That and so much more is the wisdom that Turner, president of Pinnacle Financial Partners, shares in one of the top downloaded podcast episodes of the year. Connect with Shep on LinkedIn.

2024 82

2024 Article 2025 Workshop 82

Playvox

SEPTEMBER 6, 2022

Based on real customer service centers’ success, here are the five best ways to keep remote contact center agents connected and engaged: 1. Communicate. According to the research, both managers and customer support agents agree that better communication equals better engagement. Remember that better communication is two-way.

Contact Center 86

Contact Center Connections Engagement 2024 86

TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. With live video chat support, face-to-face communication is established between agent and customer.

Contact Center 141

Contact Center Financial Document 2025 141

Customer Bliss

JANUARY 29, 2015

Examine Your Communication: Are You Bringing the Organization along with the Work? You have connected the dots for the organization on how each part of your operation’s communication impacts the experience. You have created a roadmap that is being actively communicated as you progress.

Customer Experience 180

Customer Experience Roadmap Metrics Customers 180

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Product Manager, and Yarin Singolda, Customer Marketing & Community Manager.

2024 64

2024 Connections Download 2025 64

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Download Now: 9 creative email tactics Download Now>> #5. These sneakers would go perfectly with that hoodie!

Retail 52

Retail Sales Marketing E Commerce 52

InMoment XI

AUGUST 23, 2023

Customer experience transformation is the key to staying ahead of your competitors and connecting with your customers. Implementing personalization strategies, such as tailored product recommendations and customized communications, can greatly enhance the customer journey. Download our customer experience transformation guide today!

Customer Experience 195

Customer Experience Omnichannel Innovation Loyalty 195

Customer Bliss

APRIL 11, 2018

CEO Thom Crosby connects this success to the company’s teams, and how they are hired and developed. Bandwidth is a right, not a revenue stream,” Virgin communicates to its customers. Two-way trust, open and honest communication, and fearless sharing are cornerstones of the relationships that come to mean the most to us.

Hotels 209

Hotels Insurance Books Banking 209

Kustomer

JULY 18, 2022

By intentionally connecting your CRM and chatbots — two crucial elements of your CX strategy — you’ll allow your support to team to increase productivity and bolster customer relationships. This allows you to instantly engage prospective buyers and fuel social commerce by communicating with your customers. Proactive Messaging.

Connections 88

Connections Multi-Channel Social Media Measurement 88

InMoment XI

JUNE 7, 2024

Download the Report Hotel Reputation Management Strategies for Success There are various ways to improve the hospitality experience for your guests, but every great hotel reputation is built upon similar strategies. Provide regular training sessions on topics such as communication skills, conflict resolution, and guest engagement.

Hotels 195

Hotels Management Social Media Hospitality 195

Experience Investigators by 360Connext

APRIL 9, 2024

Listen up as we explore how to effectively communicate the ‘why’ behind your customer experience goals, aligning your team with the company’s vision and their pivotal role within it.

Download 162

Download Loyalty Customer Satisfaction Customers 162

CX Accelerator

OCTOBER 21, 2019

If you don’t have the Evernote app on your phone, stop what you’re doing and download it. And if you’re a fan of IFTTT , you can connect the two apps to trigger automated organization. A Unified Communication/Video Tool. And having a log of all our communications in one spot helps us stay organized.

Customer Experience 208

Customer Experience Social Media Customer Journey Mapping Customers 208

InMoment XI

MAY 30, 2024

Download Report Types of Text Analysis Software There are various types of text analytics software, each with its unique strengths. Data Source Connectivity: Connecting with various data sources such as social media, CRM systems, emails, documents, and more. Read the report today!

Social Media 195

Social Media 2024 Document Insights 195

Optimove

MARCH 3, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: With players having an abundance of options, iGaming operators must find ways to keep players engaged and active in the long run. Operators can then communicate with these segments through personalized messaging.

2025 52

2025 Loyalty Download Innovation 52

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. How AI is Transforming CDPs Download Now>> 1. When and How to Transition to Multi-Channel? Recommendations for complementary products.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

Bold360

JUNE 18, 2020

Online is the sole way of communicating, and there are higher standards that need to be met from a security standpoint. Don’t make the end-user download anything. To hear this episode and many more like it, you can subscribe to CXNext: Live here by connecting with us on LinkedIn. Prior to COVID? No problem.

Connections 71

Connections Engagement Insurance Customers 71

SurveySensum

JANUARY 27, 2025

Ludwig Wittgenstein Just using Englishor any one languagefor your surveys isnt enough to open the door to true connection. Think of it as a tool that speaks your audiences languageliterally and figurativelybreaking down communication barriers and inviting genuine, thoughtful feedback from every corner of the globe.

Insights 52

Insights Customer Insights Download Customers 52

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. ” Download Now: 9 creative email tactics Download Now>> #3.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

Experience Investigators by 360Connext

MAY 14, 2024

This episode is a goldmine of practical solutions, from the power of clear communication to the magic of recognizing small victories. Resources Mentioned: Download the CX Mission Statement Workbook Download the CX Success Statement Workbook Don’t miss the next episode!

Download 143

Download Culture Innovation Customer Relationships 143

CX Accelerator

OCTOBER 21, 2019

If you don’t have the Evernote app on your phone, stop what you’re doing and download it. And if you’re a fan of IFTTT , you can connect the two apps to trigger automated organization. A Unified Communication/Video Tool. And having a log of all our communications in one spot helps us stay organized.

Customer Experience 182

Customer Experience Social Media Customer Journey Mapping Customers 182

TechSee

JANUARY 2, 2018

A remote visual communication platform enables customers to transmit images and videos of their claims to contact center agents for immediate incident assessment. Shorter, because visual claims eliminate the requirement for a site visit, as well as the lengthy back-and-forth email communication with the customer. IoT and Insurance.

Insurance 116

Insurance Telecommunications Contact Center Document 116

inQuba

FEBRUARY 10, 2025

Customer Journey Management , or Journey Analytics, connects the dots between everything your customers are doing and feeling, by unifying data and creating customer-led visualisations of actual journeys. Download this buyers guide as a complimentary ebook. Get it here Download this buyers guide as a complimentary ebook.

Customer Journey 52

Customer Journey Management Insurance Download 52

TechSee

JUNE 9, 2022

Connecting these channels to create continuity across the customer experience can be challenging. No one wants a disjointed experience, or channels that don’t even communicate with each other. Nine out of 10 consumers report wanting an omnichannel experience with seamless service between communication channels.

Omnichannel 145

Omnichannel Customer Experience Contact Center Social Media 145

InMoment XI

OCTOBER 3, 2024

Personalization helps create a deeper connection with customers by showing that your organization cares about their individual needs and preferences. This makes customers feel more connected to your organization. Effective account management requires communication across multiple departments to ensure a cohesive experience.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195