InMoment XI

NOVEMBER 13, 2024

Active churn is when customers cancel their service and communicate their decision to the business. Passive churn occurs when customers don’t explicitly cancel their service. For example, a subscription that ends without renewal or communication from the subscriber. It enhances customer satisfaction.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

InMoment XI

MAY 10, 2022

As customers seem to shop solely based on the best deal, it can be difficult to build customer loyalty in retail, which leaves many brands wondering if customer loyalty is even worth the effort. A loyal customer is valuable to retailers in a multitude of ways. Step #4: Marketing and Communication.

Retail 370

Retail Net Promoter Score Loyalty Programs Loyalty 370

InMoment XI

JANUARY 9, 2024

A great customer experience can set your company apart from competitors and help you win and retain clients. Great customer experiences bolster your Customer Lifetime Value (CLV). Great customer experiences improve brand reputation. How Has the B2B Customer Experience Evolved? Support and service.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

InMoment XI

OCTOBER 26, 2022

These tribulations can take many forms; defining customer loyalty in emerging consumers, creating seamless retail experiences across channels, tracking a customer base that seems to be in multiple places at once, and keeping up with a digital landscape that changes as frequently as the Cleveland Browns change quarterbacks.

Retail 397

Retail Customer Centricity Government Chief Customer Officer 397

Alida

SEPTEMBER 22, 2022

Personalization and two-way communication are key to engage and build loyalty among your customer base.

Engagement 130

Engagement Customer Engagement Loyalty Customer Base 130

Alida

SEPTEMBER 22, 2022

Personalization and two-way communication are key to engage and build loyalty among your customer base.

Engagement 130

Engagement Customer Engagement Loyalty Customer Base 130

InMoment XI

FEBRUARY 3, 2025

The opposite may be true of a The quality you know and love message, which could be seriously off-putting to negative sentiment customers but highly converting among those with positive user experiences. Otherwise, attempts may come off as dull or ingenuine, especially when attempted at scale. per click is a common range).

Social Media 195

Social Media Events Call Center Multi-Channel 195

eglobalis

SEPTEMBER 16, 2024

Develop a Customer-Centric Culture Shifting an organization toward a customer-centric culture starts at the top. C-suite executives must set a clear mission that places customer experience at the core of the company’s strategy. Leaders need to communicate the importance of CX across all departments—not just customer-facing ones.

B2B 378

B2B Customer Experience Customer Centricity Omnichannel 378

InMoment XI

OCTOBER 10, 2024

It includes activities that build and maintain your brand reputation such as creating posts, responding to users who engage with your content, and creating a social media strategy that will influence your business’s main metrics. However, industries such as communications and media allocated 23.9%

Social Media 195

Social Media Management 2024 Multi-Channel 195

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. The digital transformation of business has shifted enterprise focus toward customer retention and the pursuit of long-term value. Challenges such as the ongoing COVID-19 pandemic only reinforce the importance of keeping the customers you have.

Communication 127

Communication Webinar Metrics Customer Retention 127

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 107

Communication NPS Metrics Engagement 107

Experience Investigators by 360Connext

OCTOBER 16, 2014

Speaking in corporate overlord language in communications aimed at Generation Y. Translating communications in a way devoid of nuance or appropriate syntax. If you are communicating online, you are communicating with the world. If you are communicating online, you are communicating with the world.

Culture 259

Culture Social Media Consulting Blog 259

ShepHyken

JULY 7, 2023

He writes about how using mobile apps can enhance customer engagement. This has led businesses to mobile application development in order to attract more users and provide high-quality engagement. Through your customer’s network, you can reach the untapped potential customer base.

Customer Engagement 118

Customer Engagement Engagement Social Media Customer Satisfaction 118

Experience Investigators by 360Connext

APRIL 15, 2015

You’re personally connected with EVERY customer when you start, and that connection is why most of them stay with you. Your business is growing along with the customer base. And some customers are starting to notice the changes taking place. Then the business begins to grow. You’ve got emerging positions to fill.

Social Media 277

Social Media Consulting Banking Blog 277

GetFeedback

FEBRUARY 15, 2019

What are your organization’s values and how can they drive the company’s decisions and actions when it comes to its customers? Understand your customer base and target audience. The next step is to understand your customers. Obtain customer feedback. Include your employees in the process.

Customer Experience 322

Customer Experience Net Promoter Score Social Media Feedback 322

Retently

OCTOBER 23, 2024

It’s no longer enough to just sell a product; stores must engage with their audience at every step of the buyer’s lifecycle to ensure an exceptional customer experience. Understanding the Tools at Hand Collecting feedback is essential to identifying customer pain points and areas for improvement throughout the buyer’s journey.

Retail 109

Retail NPS Touchpoint Feedback 109

InMoment XI

JULY 16, 2024

Customers expect not only to be heard but also understood and swiftly responded to. With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

Customers expect not only to be heard but also understood and swiftly responded to. With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers.

Management 195

Management Social Media Hotels Airlines 195

CSM Magazine

MARCH 27, 2025

Effective customer communication is critical for building relationships, boosting satisfaction, and driving business success. Whether you’re sharing product updates, resolving issues, or engaging customers with personalized offers, how you structure and manage your messaging can significantly impact your outcomes.

Social Media 52

Social Media Omnichannel Communication Customers 52

Optimove

JUNE 22, 2023

Beacon Technology Using beacon technology – small, battery-powered devices (beacons) that communicate with nearby mobile devices through Bluetooth low energy (BLE) signals – is a relatively quick and low-investment way for brands to connect with customers in their brick-and-mortar locations. Jump in, and start planning!

Technology 98

Technology Customer Engagement Engagement Loyalty Programs 98

CSM Magazine

JANUARY 15, 2025

While silence can mean a lot of things, more often than not, its a passive-aggressive way to react to dissatisfactory customer experience. Today, we will help you understand why your customers stop engaging and what you can do about it. If their experience wasnt great, they might not feel motivated to engage.

White Paper 52

White Paper Communication Interaction Customers 52

InMoment XI

JULY 12, 2023

With the number of businesses available to your customer base, including big competitive retail brands, you have to make your business stand out from the pack. In the modern digital world, it’s by creating a seamless customer experience strategy. How exactly do you do this? How are their questions answered?

Customer Experience 195

Customer Experience Social Media Touchpoint Net Promoter Score 195

InMoment XI

JULY 23, 2024

Positive Word-of-Mouth: Happy customers are more likely to recommend your brand to others, expanding your customer base. Competitive Advantage: Offering a superior customer experience can differentiate your brand from competitors. Utilize Smart Technology Leveraging technology can further elevate the customer experience.

E Commerce 195

E Commerce Measurement Customer Experience E-support 195

InMoment XI

FEBRUARY 8, 2022

Not only is enabling leaders important to understanding the needs of the business and customers, but it also establishes a successful foundation for cross-business communication. Customer experience improvement should be a company-wide investment because it can make a company-wide impact.

Government 243

Government White Paper Customer Experience Reference 243

Very Best Service

FEBRUARY 8, 2025

In today's digital age, social media has become a pivotal platform for customer engagement and support. Certain industries have harnessed the power of social customer service more effectively than others, leveraging it to enhance customer satisfaction and loyalty.

Customer Service 52

Customer Service Social Media Healthcare Hospitality 52

CSM Magazine

OCTOBER 29, 2024

It allows users to get answers to their questions without leaving the gaming interface, keeping them engaged and satisfied. Proactive Communication Reaching out to players proactively with information about new games, changes in policies, or promotions can enhance the player experience.

Customer Service 52

Customer Service Exceptional Customer Service Social Media Customer Service Representative 52

ChurnZero

FEBRUARY 4, 2022

Engaging your investors starts by understanding what they care about. They care that you’re staffed appropriately to serve the needs of your customers, because ultimately that results in revenue. If perceptual or stylistic barriers are holding you back from engaging with investors, reframe your story. says Kristen.

Metrics 98

Metrics Customer Success Engagement Customer Satisfaction 98

Customer Bliss

AUGUST 1, 2019

Scott realized that DHL is a great business but didn’t believe that the company communicated it well enough. Scott wanted to develop the business values and use them as a guide for creating a mission/purpose for employees, something that communicated the value of the business rather than what they actually do. .

Customer Centricity 165

Customer Centricity Social Media Leadership Customer Relationships 165

C Space

JANUARY 18, 2021

The new rules of engagement (according to customers). How did 2020 change the rules of engagement between customers and brands? For nearly a decade, we’ve tracked the connection between companies and customers. One customer put it best when they said: “We are in dire emergency status.

Engagement 116

Engagement 2020 2021 Financial 116

InMoment XI

JANUARY 12, 2024

The advent of conversational intelligence has become a catalyst for transformation in the way that businesses communicate with consumers. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions. Why is Conversational Intelligence Important?

E Commerce 195

E Commerce E-support Healthcare Multi-Channel 195

ChurnZero

JULY 31, 2024

So why would your customers? And, i f your customers are not, in fact, living inside their email inboxes, why would you rely so heavily on email as a digital engagement channel to interact with them? Here are my top four favorite alternative digital engagement channels for customer success teams.

Customer Success 105

Customer Success Engagement 2023 Webinar 105

ShepHyken

JANUARY 24, 2020

If service seems to lag, you might take a look at your service strategy – as well as employee engagement strategy. More often than not, bad customer service can be attributed to employee ambivalence. A Dale Carnegie study found that companies with high employee engagement outperform those without it by 202%.

Customer Service 134

Customer Service Retail Culture Engagement 134

eglobalis

AUGUST 13, 2024

Samsung Electronics itself is divided into several key segments: Consumer Electronics (CE), Device Solutions (DS), and IT & Mobile Communications (IM). Brand Loyalty: Samsung: While Samsung enjoys a large customer base, its brand loyalty does not match that of Apple. Apple: Apple’s brand loyalty is legendary.

E-support 509

E-support Innovation Customer Centricity Loyalty 509

Optimove

DECEMBER 19, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Retail marketers can learn that leveraging personalized, data-driven marketing maximizes engagement, new customer acquisition, and significantly boosts sales during these critical periods.

Retail 59

Retail 2024 Download Lifetime Customer 59

Alida

OCTOBER 28, 2016

The success of online communities is all about having the right people. Online communities provide the most ROI when they have people who are eager to actively participate and who represent the company’s customer base. To attract the right members into your community, make sure you’re personalizing your message.

Healthcare 203

Healthcare Social Media 2016 Insights 203

InMoment XI

OCTOBER 31, 2023

They employ skilled agents who communicate with customers using to address their concerns, answer questions, or provide assistance. In essence, call centers bridge the gap between a business and its customers. Agents are typically divided into teams or departments, each specializing in a particular area of customer support.

Call Center 195

Call Center Management Exceptional Customer Service Customer Satisfaction 195

CSM Magazine

DECEMBER 23, 2024

Key Features of Top-Tier Casino Customer Support 24/7 Availability New players often engage with casinos in different time zones, especially as online gaming platforms compete globally. Multiple Support Channels Not every player is comfortable with the same method of communication.

Communication 52

Communication Customers User Experience Interaction 52