This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
To put it simply: focus on your holistic customerexperiencedesign before you add new channels. Each channel must prioritize issue resolution and promote customerconfidence rather than get thrown into the mix as a “more is better” afterthought. Bolting on new channels with an ad-hoc approach is not the answer.
People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. So how can we de-escalate angry customers? Giving Customers a Sense of Control.
. ——————————————————————– Key Take-aways: Learn exactly what it takes to restore customerconfidence and regain goodwill after a service failure. Myra Golden. Myra Golden Media. Phone: 918-398-9368.
. ——————————————————————– Key Take-aways: Learn exactly what it takes to restore customerconfidence and regain goodwill after a service failure. Myra Golden. Myra Golden Media. Phone: 918-398-9368.
This little update, timed perfectly at 24 hours after my initial communication, assured me that my email did not get lost and that they were on top of things. This update kept me from losing confidence in the company and it took away any need for me to reach out again by email or telephone. What You Can Do.
This week I’ve been working remotely to help my clients redirect intense interactions, regain control, and restore customerconfidence in these uncertain times. Today I’m sharing with you the guidance I’m giving my clients right now, in these intense times with customers. Acknowledge How Hard Things Are For Your Customer.
We organize all of the trending information in your field so you don't have to. Join 40,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content