ShepHyken

FEBRUARY 25, 2019

3 Lessons From a Customer Service Failure by Jill Schiefelbein. Every interaction is a chance for your employees to communicate the experience that your brand provides. Today’s customers expect trust, and as the author states, it “has become the indispensable connective tissue between brands and customer loyalty.”.

2019 92

2019 Article Customer Service Guest Experience 92

Experience Investigators by 360Connext

JULY 16, 2019

One day of customer experience discussion does not make a customer-focused company. How often do you discuss customer experience strategy in your regular communications to employees? Constant communication and revisiting of key factors within the customer experience.

Customer Experience 110

Customer Experience 2019 Guest Experience Hospitality 110

InMoment XI

SEPTEMBER 25, 2024

By leveraging complex algorithms, machine learning techniques, and vast amounts of linguistic data, NLP aims to bridge the gap between human communication and computer understanding, transforming how we interact with technology in our daily lives. These tools can understand and answer customer questions quickly.

Insights 195

Insights Social Media Net Promoter Score Events 195

CSM Magazine

AUGUST 22, 2024

Despite a decline in international visitor arrivals and hotel room rates, Shangri-La Singapore attributes its success to a focus on enhancing guest experiences through training, feedback mechanisms, and proactive service.

Hotels 52

Hotels Customer Service Airlines Transportation 52

CSM Magazine

AUGUST 22, 2024

Despite a decline in international visitor arrivals and hotel room rates, Shangri-La Singapore attributes its success to a focus on enhancing guest experiences through training, feedback mechanisms, and proactive service.

Customer Service 52

Customer Service Airlines Hotels Transportation 52

SurveySparrow

JUNE 30, 2023

By removing complexities and streamlining processes, businesses can provide effortless experiences. Customers appreciate intuitive interfaces, clear communication, and easy-to-navigate websites that save them time and effort. CX vs. UX Customer Experience and User Experience are two closely related concepts.

Customer Experience Design 52

Customer Experience Design Customer Experience Net Promoter Score Touchpoint 52

CX University

JULY 31, 2024

Consider any retail establishment – department stores, specialty shops, restaurants, hotels, or airlines – and it’s evident that thousands of employees who interact with customers are essential in delivering the promised experiences. These employees are even trained in subtle communication techniques to engage customers better.

Chief Customer Officer 52

Chief Customer Officer Culture Retail Innovation 52