Communication Customer Relationships Customer Satisfaction White Paper 
Quadient
MAY 23, 2022
While every business function that touches the customer influences the experience, the primary responsibility and accountability lands with the contact center. The quality of the interaction, either personal or automated, is the primary driver of customer satisfaction. These interactions have two components. Dick Bucci.
C3Centricity
AUGUST 2, 2021
As mentioned last week, you can download the full white paper HERE. If customer is willing to discuss the competition, the insight will be valuable in how you compare to the competition as well as the best of class vendor. The Customer Loyalty Wheel ™. Be responsive and proactive in communications.
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GetFeedback
FEBRUARY 15, 2019
The customer lifecycle has been written about plenty, but when it comes to NPS segments, we suggest focusing on these 5 key groups. They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. Their feedback can inform strategy and customer communications.
Beyond Philosophy
MAY 14, 2015
More and more of your Customers believe access to self-service options is essential to their relationship with your business. Parature is a research and advisory firm specializing in communicating service-centric best practices. Do you know what your self-service options are like from a Customer’s perspective?
inmoment
JUNE 17, 2019
Brands are being inundated with talk about consumers’ increasing expectations when it comes to customer experience (CX). And as businesses deliver more creative and engaging experiences, forming impactful customer relationships becomes more difficult. Dismissing the Human Factor.
Beyond Philosophy
MARCH 3, 2016
Twenty years ago, in their 1994 white paper entitled “Customer Loyalty:Toward an Integrated Conceptual Framework,” academics Alan S. These new dynamics meant that traditional thinking about customer satisfaction, and even loyalty, also needed to change.
Comm100
APRIL 8, 2016
Even with 244 million unique customers , Jeff Bezos knows better than to see his customers as a series of transactions. But with so many different customer relationships to maintain, what’s the wisdom that keeps this enterprise running? White Paper] The Guide to Becoming a Top Performing Live Chat Operator.
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