InMoment XI

NOVEMBER 9, 2021

Ensure you understand the business benefit of transforming customer experiences so that you can communicate far and wide across the business. Prepare a soundbite or elevator pitch so you are prepared to communicate why CX transformation is so important and what it means to people in their roles.

Roadmap 370

Roadmap Customer Experience Customer Retention Download 370

Experience Investigators by 360Connext

OCTOBER 17, 2018

You can download it here.). Every touchpoint, every service response, every communication, must be representative of an amazing experience. My esteemed colleagues in the report declared the three words that matter most to them – to dispel the idea of these words as purely buzz. Don’t forget to read the full report!

Leadership 227

Leadership Culture Customer Centricity 2019 227

Optimove

JANUARY 5, 2025

Up your mobile marketing game with this guide Download Now Why it Matters: Integrating Viber into Optimove opens new opportunities for brands to engage global audiences in a powerful channel with hyper-personalized, real-time campaigns.

2025 59

2025 Marketing Download Demo 59

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. Emotion Drives Engagement : Personalized, emotion-led messaging (e.g.,

2025 69

2025 Customer Engagement Engagement E Commerce 69

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Customer appreciation efforts can be incorporated into your overall customer journey, put into regular communications, and included in employee processes and standards. A piano tuner sent a download code for free sheet music as a thank you, a few months after the initial tuning appointment. Try these methods: 1.

2020 372

2020 Airlines Social Media Hotels 372

GetFeedback

AUGUST 14, 2019

There are a lot of things that change over time; but if your approach to your VoC program — not just the way you capture feedback but also the way you distribute, analyze, act on it, and communicate improvements — has remained stagnant, you’re not only wasting money, you’re doing your customers and your business a huge disservice.

Customer Satisfaction 389

Customer Satisfaction Customer Centricity Feedback Customer Journey Mapping 389

Optimove

OCTOBER 29, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Marketers will see the growing importance of email personalization and relevance in driving consumer engagement during the competitive holiday shopping season.

Marketing 52

Marketing 2024 Download 2023 52

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. This minimizes overload while increasing relevance.

Consumers 59

Consumers E Commerce Marketing 2024 59

Optimove

JANUARY 2, 2025

Create personalized offers that resonate with individual preferences Build loyalty programs designed to reward and retain high-value players Focus on impactful communication to engage without overwhelming Download the report now and transform your approach to customer retention.

2025 76

2025 Consumers Insights Marketing 76

Experience Investigators by 360Connext

OCTOBER 27, 2020

It’s common, for instance, to check-in with customers who download software along their onboarding journey. Ask: How are you providing meaningful closure to open communication with customers at each listening post? Ask: How are you providing meaningful closure to open communication with customers at each listening post?

Customer Journey 359

Customer Journey Social Media Feedback Customer Journey Mapping 359

Optimove

OCTOBER 16, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lottery operators can use the latest in CRM Marketing to elevate player experiences through true personalization. How to treat every campaign like a marketing experiment Download Now >> 1. Download Now 3.

Download 59

Download Touchpoint Social Media Communication 59

GetFeedback

AUGUST 14, 2019

You might prioritize communication style and assurance that you understand the details of your visit. Take a look: Click here to download the PDF version. . Click here to download PDF version of the list. . Click here to download PDF version of the list. . Download the Toolkit. Get Calculator. Free CSAT Toolkit.

Download 268

Download Customer Satisfaction Measurement 2018 268

Optimove

APRIL 10, 2025

A CRM is primarily used by sales, customer success, and support teams to manage direct customer communications, maintain contact details, and track relationship history. Download Now: 9 creative email tactics Download Now>> How They Work Together CRMs help you communicate with customers. Who Uses a CRM?

Download 52

Download Customer Journey Customer Relationship Management Sales 52

Experience Investigators by 360Connext

JANUARY 7, 2025

Related resources: Download our free CX Mission Statement Workbook and CX Success Strategy Statement Workbook. Which communication channels do these personas prefer? You need some way to measure those metrics and communicate your results to organizational leaders. Remember, metrics themselves are never outcomes.

Customer Experience 143

Customer Experience Customer Journey Mapping Touchpoint Metrics 143

TechSee

JANUARY 8, 2019

Oftentimes, the root cause of a mishandled call is the communication gap. When a customer interacts with an agent, the success of the communication is highly dependent on the customer’s ability to accurately describe the issue at hand. The back-and-forth questions/answer process is often lengthy and frustrating. Co-Browsing.

Engagement 167

Engagement E Commerce Download E-support 167

Optimove

JANUARY 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: If marketers can convert one-time fashion and beauty customers into multi-time customers, this will increase lifetime customer value. Seamless Post-Purchase Experience Provide fast delivery, easy returns, and follow-up communications to build trust.

Fashion 59

Fashion E Commerce Omnichannel Loyalty Programs 59

InMoment XI

SEPTEMBER 18, 2024

Here are the top factors that make or break a great healthcare experience: Ease of Access : Make it simple for patients to book appointments, access test results, and communicate with your team. Enhance Communication : Keep patients informed with clear, compassionate communication, whether it’s before, during, or after treatment.

Healthcare 195

Healthcare Customer Experience Touchpoint Omnichannel 195

Optimove

FEBRUARY 11, 2025

See the difference control groups make in this guide Download Now Why it matters: Understanding hidden data is key to unlocking insights that drive smarter, proactive strategies. Just as the characters search for irregularities in numbers, companies are mining data to uncover hidden insights about their customers.

Social Media 64

Social Media Download Insights Demo 64

Optimove

DECEMBER 19, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Retail marketers can learn that leveraging personalized, data-driven marketing maximizes engagement, new customer acquisition, and significantly boosts sales during these critical periods.

Retail 59

Retail 2024 Download Lifetime Customer 59

InMoment XI

NOVEMBER 9, 2021

Ensure you understand the business benefit of transforming customer experiences so that you can communicate far and wide across the business. Prepare a soundbite or elevator pitch so you are prepared to communicate why CX transformation is so important and what it means to people in their roles.

Roadmap 259

Roadmap Customer Experience Customer Retention Download 259

Optimove

JANUARY 15, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Every January, businesses around the globe celebrate Get to Know Your Customer’s Day , a reminder of the core principle driving all successful marketing: knowing your customers is essential to creating meaningful engagement and lasting loyalty.

Connections 52

Connections Insights Download 2025 52

ShepHyken

JANUARY 7, 2025

Here is the best from 2024: Rip the Band-Aid Off Communication : Communication is a cornerstone of the customer experience. That and so much more is the wisdom that Turner, president of Pinnacle Financial Partners, shares in one of the top downloaded podcast episodes of the year.

2024 80

2024 Article 2025 Workshop 80

Experience Investigators by 360Connext

DECEMBER 10, 2024

If customers download your app, how many never make a purchase? Communicating CX Successes to Executives Its critical for CX leaders to know how to champion their wins with executives and convey key facts quickly. Another way to prioritize is to identify if there is an indicator of customer defection at each touchpoint.

ROI 143

ROI Customer Experience Touchpoint Customer Journey Mapping 143

Optimove

NOVEMBER 13, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season. Access the Full Report and Explore Customer-Led Marketing To delve deeper into the findings, download the report here.

E Commerce 69

E Commerce Insights Multi-Channel 2023 69

Experience Investigators by 360Connext

APRIL 9, 2024

Listen up as we explore how to effectively communicate the ‘why’ behind your customer experience goals, aligning your team with the company’s vision and their pivotal role within it.

Download 162

Download Loyalty Customer Satisfaction Customers 162

Optimove

JANUARY 20, 2025

Elevate Web Marketing with Real-time Web Push Download Now Why it Matters: OptiLive is a critical solution for sportsbook operators to maximize the growing in-play betting market. By automating timely and relevant communications, sportsbooks can increase player engagement, drive higher betting activity, and enhance player lifetime value.

Sports 75

Sports Marketing Download Events 75

GetFeedback

DECEMBER 21, 2018

The study also found that top-performing companies are 50% more likely than their peers to have well-designed user journeys that facilitate clear communication and a seamless transaction. Download the ebook today. Learn more about developing an effective customer experience management program with Salesforce.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. Guide to Advanced Customer Segmentation Download Now >> 1.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Download Now: 9 creative email tactics Download Now>> #5. These sneakers would go perfectly with that hoodie!

Retail 52

Retail Sales Marketing E Commerce 52

Optimove

MARCH 17, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers have a lot to learn from iGaming marketers, who excel at real-time, data-driven engagement. Download Now: 9 creative email tactics Download Now>> In Summary This is just the tip of the iceberg for retail marketing.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

InMoment XI

MAY 14, 2024

The patient experience refers to every touch point the patient has with your organization, from appointment scheduling to follow-up communications. For example, patients may highlight issues such as long wait times or communication barriers. Two common strategies are asking for, and responding to, patient reviews.

Healthcare 195

Healthcare Management 2024 Hospitality 195

Myra Golden

SEPTEMBER 17, 2021

Download agenda, themes, certificates and more here! Take recognition beyond your walls – go online and use company communication outlets to post success stories about your service superstars. Download certificates of appreciation and accomplishment, kudos cards, and thank you tweets here ! 3) Have fun: ?promote

Customer Service 116

Customer Service Download Events Customers 116

InMoment XI

JUNE 7, 2024

Download the Report Hotel Reputation Management Strategies for Success There are various ways to improve the hospitality experience for your guests, but every great hotel reputation is built upon similar strategies. Provide regular training sessions on topics such as communication skills, conflict resolution, and guest engagement.

Hotels 195

Hotels Management Social Media Hospitality 195

Customer Bliss

APRIL 11, 2018

Bandwidth is a right, not a revenue stream,” Virgin communicates to its customers. Two-way trust, open and honest communication, and fearless sharing are cornerstones of the relationships that come to mean the most to us. Download These 6 Actions To Keep at Your Desk. There is no charge for Wi-Fi.

Hotels 209

Hotels Insurance Books Banking 209

Experience Investigators by 360Connext

MAY 14, 2024

This episode is a goldmine of practical solutions, from the power of clear communication to the magic of recognizing small victories. Resources Mentioned: Download the CX Mission Statement Workbook Download the CX Success Statement Workbook Don’t miss the next episode!

Download 143

Download Culture Innovation Customer Relationships 143

Customer Bliss

DECEMBER 20, 2016

Amy Downs is the Chief Customer Success & Happiness Officer at Lifesize, a company enabling communication and collaboration among many mediums (their slogan is “connecting people to make their workplace great” ), was quite interesting. Episode Overview. Her path to this role started as a software engineer.

Customer Success 0

Customer Success Net Promoter Score Chief Customer Officer Leadership 0