Communication Insurance Virtual Agent 
InMoment XI
DECEMBER 18, 2024
71% of customers expect personalized communication, and 76% are frustrated if contact centers cant meet these expectations. From the agents perspective, delivering this type of service can be exhausting, which is where contact center automation can help.
CSM Magazine
FEBRUARY 25, 2020
The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. From our previous experience we know that the insurance company is very innovative. Virtual agents are quickly gaining in importance.
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TechSee
NOVEMBER 19, 2019
Common scenarios generally account for 60% of customer issues , especially for telcos, insurers, consumer electronics suppliers and utility providers. For example, an insurance company may have multiple known customer journeys for setting premiums, onboarding customers to new policies or making claims. Adding vision to the mix.
TechSee
FEBRUARY 12, 2018
Plan the infrastructure, incorporate messaging into marketing, payment channels and customer support, and train your employees to communicate with customers in their preferred channels. Immerse technologies provide the ability to interact and communicate with the virtual environment. Virtual agent exhibitors at MWC 2018: Nuance.
TechSee
FEBRUARY 12, 2018
Plan the infrastructure, incorporate messaging into marketing, payment channels and customer support, and train your employees to communicate with customers in their preferred channels. Immerse technologies provide the ability to interact and communicate with the virtual environment. Virtual agent exhibitors at MWC 2018: Nuance.
CSM Magazine
JUNE 12, 2020
These digital disrupters are reshaping the customer service landscape and are rapidly unseating traditional communication channels. When integrated with bots and virtual agents, AI can vault support services beyond scripted responses to assist with resolving more complex customer issues in call centers or support departments.
Interactions
JANUARY 16, 2020
In the last few years, businesses have been in a race to add channels of communication to better reach their customers where they are. But, once I got to the doctor’s office, I was asked to resubmit my insurance information because the new booking system and current patient system were not integrated. .
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