CSM Practice

JUNE 24, 2021

How valuable is Customer Success’s input in creating a solid product roadmap?! In the past, companies relied solely on the product management team to build and drive roadmaps. Shifting the Product Roadmap Ownership to Customer Success. What is a product roadmap? 3-Phase Customer Success Product Roadmap Strategy.

Roadmap 59

Roadmap Customer Success Customer Centricity Presentation 59

Integrity Solutions

SEPTEMBER 23, 2021

A value based sales process gives sales teams the system and behavioral alignment to effectively differentiate and demonstrate what the results are of the sale. Top sales performers not only articulate a product’s value, they exceed expectations by consistently engaging in behaviors that demonstrate a solutions mindset.

Roadmap 72

Roadmap Sales Leadership Insights 72

SurveySparrow

JUNE 2, 2023

A positive e-commerce experience is no longer a ‘nice-to-have’, but a ‘must-have’ It can foster customer loyalty, elevate your brand reputation, and drive your sales through the roof. An overly complicated or lengthy checkout can lead to cart abandonment, costing you valuable sales.

E Commerce 52

E Commerce Roadmap E-support Customer Experience 52

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Maybe, just as our product teams create a roadmap of future product features, we should have a similar roadmap of improvements to our customer experience. Here’s the webinar in full. But we can’t do it all.

Sales 52

Sales Customer Success Webinar Tourism 52

InMoment XI

SEPTEMBER 3, 2024

Whether it’s improving customer support, enhancing sales strategies, or driving product innovation, conversational analytics offers a wide range of applications and use cases that can significantly impact business outcomes.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

Experience Investigators by 360Connext

JANUARY 5, 2022

You made these goals part of your Customer Experience Success Statement , which helped those in your organization understand not only what’s to know what’s most important for the year, but also how to communicate and measure that success. You did this by formal and informal communication strategies.

2022 369

2022 Customer Experience Customer Journey Mapping Customer Journey 369

8x8

OCTOBER 17, 2018

Although the story is very positive, there is so much more potential, and modernizing communications can help unlock it. Aggregating the data from companies that have done this type of assessment with us, about 76% are still just starting their journey to higher levels of communication maturity. Modern communications are in the cloud.

Communication 73

Communication Contact Center Roadmap Demo 73

Second to None

FEBRUARY 12, 2021

A roadmap enables your brand to immediately take action and define priorities and new initiatives to drive performance and sales. #2. You need an automated reporting system that can scale communication efficiently and effectively. Create a clear road map. Decide what type of information needs to be sent through the ranks.

Communication 62

Communication Customer Experience Roadmap Feedback 62

Second to None

FEBRUARY 12, 2021

A roadmap enables your brand to immediately take action and define priorities and new initiatives to drive performance and sales. #2. You need an automated reporting system that can scale communication efficiently and effectively. Create a clear road map. Decide what type of information needs to be sent through the ranks.

Communication 62

Communication Customer Experience Roadmap Feedback 62

Gainsight

DECEMBER 19, 2023

Comeet’s approach to scale is centered on fostering streamlined internal communication. By keeping all teams – from sales to support and CSMs – aligned and informed from a platform which can flexibly deliver their unique information needs, Comeet is able to ensure a seamless transition for the customer at each stage of their journey.

Customer Journey 97

Customer Journey Customer Journey Mapping Roadmap Customers 97

Russel Lolacher

JANUARY 16, 2023

Why the roadmap for racial healing is an emotional one, not intellectual. Her autobiography Can I Be Me and her latest Emotional Justice, A Roadmap for Racial Healing. And the Black and Brown indigenous people are careful to not communicate the reality of the circumstances, because they that is not responded to, with resource.

Roadmap 98

Roadmap Culture Connections Books 98

InMoment XI

NOVEMBER 22, 2024

Collecting and analyzing feedback allows you to provide more value, which increases sales, subscriptions, and revenue. This metric evaluates the effectiveness of your marketing and sales teams in converting prospects. As a result of its personalized, two-way communication, this method helps collect insightful feedback.

Feedback 195

Feedback Net Promoter Score Social Media NPS 195

Experience Investigators by 360Connext

JANUARY 10, 2023

Sales are up thanks to referrals and positive word-of-mouth marketing. You made these goals part of your Customer Experience Success Statement , which helped those in your organization understand not only know what’s most important for the year, but also how to communicate and measure that success.

2023 143

2023 Customer Journey Mapping Customer Experience Customer Journey 143

Gainsight

SEPTEMBER 20, 2019

The list is compiled from customer feedback received from sales, success, and support teams, as well as opportunities and improvements identified from our internal research and analyses. sales, marketing, and hugging teams ). As your team lays out the product roadmap for a period of time (quarter, cycle, sprint, etc.),

Roadmap 58

Roadmap Webinar Document Definition 58

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Salesforce is undeniably a powerhouse for needs spanning the marketing, sales, and customer experience lifecycle. Teams often start with a general journey map that shows how customers typically engage with them.

Customer Journey Mapping 162

Customer Journey Mapping Customer Journey Multi-Channel Roadmap 162

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. That was followed by the undecided (24%) leaving only 13% of participants who voted against the motion (believing that Sales should own the renewal). If you don’t fully understand these cases yet, that’s OK.

Sales 98

Sales Customer Success Customers Customer Relationships 98

Avaya

APRIL 15, 2019

She also is a widely recognized expert in the communications field, with specialty areas of VOIP/UC, collaboration, and managed/hosted/cloud communications services. Enables new sales or upsell (12%). The post Roadmap to Achieve AI Benefits for Customer Experience appeared first on Avaya Connected Blog.

Roadmap 47

Roadmap Customer Experience Contact Center Document 47

ChurnZero

SEPTEMBER 27, 2024

Q: My sales team often tells me the customer goals and is hesitant to let CS ask again on kickoff calls. I pose this as “I like to hear it from you” but again, sales is hesitant. Is it important to make sure the sales and product teams are talking about outcomes the same way you are? Stephanie: I concur with Keishla!

Customer Success 52

Customer Success Roadmap Sales Customers 52

Wootric

JULY 28, 2020

Building and maintaining the product roadmap is a central part of your role as a product manager. Yet there is surprisingly little consensus about product roadmaps across the product management community. Product roadmaps fit very strategically into this hierarchy. Next, turn those product goals into your product roadmap.

Roadmap 128

Roadmap Net Promoter Score Document Presentation 128

SurveySensum

JANUARY 24, 2024

Put Everything in One Place Talk to Your Product Team and Prioritize the Feature Talk to the Sales and Marketing Team Keep the Communication with the Customer Open Learn to say NO Implementing a Feedback Loop Monitoring and Iterating Conclusion What is a Feature Request? Prioritise, based on strategy, roadmap, etc.

Roadmap 52

Roadmap Feedback Demo Customers 52

Oracle

JANUARY 15, 2021

Travis Pelleymounter , Vice President of Tickets Sales & Service and Christina Kori , Digital Marketing Manager for the Tampa Bay Lightning, joined me for an Oracle Customer Spotlight Series webinar in advance of the first game of the new NHL season. Here are three important ways to increase sales and marketing collaboration.

Sales 52

Sales Marketing Sports Roadmap 52

Totango

AUGUST 13, 2024

Master the RACI: Your roadmap to success A RACI matrix, which stands for Responsible, Accountable, Consulted, and Informed, is a powerful tool for clarifying roles and responsibilities across teams. The goal isn’t to push unnecessary sales but to leverage CS insights to better serve customers and drive mutual growth.

Customer Success 98

Customer Success Management Customers Leadership 98

ChurnZero

MAY 22, 2024

Building an executable digital CS strategy has three key components: a digital roadmap, an automation plan, and a touchpoint map. 1: Your digital customer success strategy’s digital roadmap. Your company-wide communication inventory is a whole lot bigger than you expected! What the heck do those mean?

Customer Success 52

Customer Success Roadmap Net Promoter Score Touchpoint 52

COPC

JANUARY 9, 2024

With a global footprint, we sometimes face communication gaps and inefficiencies. Partnering with COPC helped us assess and refine our communications, operations and performance. We ensured alignment by creating an employee brand book that encompassed communication guidelines, employee objectives and project roadmaps.

Customer Experience 76

Customer Experience Net Promoter Score Customer Care Customer Centricity 76

Retently

SEPTEMBER 3, 2024

PMF surveys guide our roadmap and help identify our Ideal Customer Profile (ICP), focusing our efforts on must-have features. NPS post-demo survey The insights gathered from this survey are invaluable for fine-tuning our sales approach. But the PMF Survey isn’t just about identifying gaps—it’s about staying ahead.

B2B 158

B2B NPS Demo Feedback 158

Gainsight

FEBRUARY 29, 2024

The significance of this contribution underscores the increasing importance of emphasizing the role those trusted partners play in the post-sales customer experience. Ensuring clear and effective communication pathways between partners, vendors, and customers is paramount.

Customer Success 52

Customer Success Webinar Roadmap Customers 52

Gainsight

OCTOBER 18, 2022

Teams often organize as independent business units, impeding communication. Product roadmaps overflow with suggestions, making future planning increasingly difficult. More personalized consumer information reduces the need for high-touch sales teams. But with opportunities come new challenges. Churn increases.

Connections 52

Connections Roadmap Download User Experience 52

VDS

AUGUST 26, 2024

We focus on the details that matter to your business and stick with you long after the sale. We prioritize clear communication: We believe in keeping you informed every step of the way, helping you navigate the complexities of your new cloud contact center. We’re your guide to a better contact center experience.

Contact Center 52

Contact Center Return on Investment ROI Roadmap 52

Gainsight

OCTOBER 22, 2024

Now moving on to our internal teams… Benefits to Our Team: Real-Time Insights and Action: By migrating to Gainsight CE, our entire post-sales tech stack can now work together to provide more advanced—and real-time—customer insights. Communicate: Whatever level of communication you think you need for a successful LMS migration—double it.

Sports 52

Sports Roadmap 2023 Insights 52

Gainsight

OCTOBER 22, 2024

Now moving on to our internal teams… Benefits to Our Team: Real-Time Insights and Action: By migrating to Gainsight CE, our entire post-sales tech stack can now work together to provide more advanced—and real-time—customer insights. Communicate: Whatever level of communication you think you need for a successful LMS migration—double it.

Sports 52

Sports Roadmap 2023 Insights 52

Gainsight

MARCH 22, 2022

Sales and Marketing is to new customer bookings as Product Management and Customer Success (CS) is to the customer experience. Like any strong relationship, communication is key. Ensure that there is a clear, well-defined, communication channel between CS and Product. They’re the new hot couple! Hang Out Regularly.

Customer Success 52

Customer Success Management Roadmap Communication 52

Education Services Group

APRIL 25, 2021

CS Roadmap. A Customer Success roadmap is a detailed view of your organization’s goals as well as your plans for how you’ll reach those goals in the near and long term. Much like a business plan, your CS team needs a roadmap to organize the complexity of building a robust CS practice. Digital Communication.

Customer Success 91

Customer Success Roadmap White Paper Customer Journey Mapping 91

CSM Magazine

SEPTEMBER 19, 2024

From exploring online ordering systems to launching a loyalty program and enhancing your sales through exceptional customer service, the opportunities are endless. Here are 10 practical strategies to boost your business operations: Refine Your Business Plan: Think of your restaurant’s business plan as a flexible roadmap.

Customer Experience 52

Customer Experience Customer Satisfaction Exceptional Customer Service Loyalty Programs 52

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Offer self-service functionalities through community and knowledge centers. Refining post-sale strategies to better understand and meet the needs of customers.

Customer Success 95

Customer Success 2023 B2B Customer Relationship Management 95

West Monroe

JANUARY 2, 2024

At this stage, a crucial responsibility for the CFO is the collection of a diverse range of quantitative and qualitative metrics; these metrics serve as the backbone of the organization's prioritized focus, essentially forming the finance transformation roadmap.

Roadmap 52

Roadmap Technology Financial Metrics 52

BirdEye

SEPTEMBER 20, 2024

In this blog post, we’ll explore expert comments highlighting how AI is reshaping operations, customer experiences , and competitive strategies, offering a roadmap to building future-proof businesses. We also empower loan officers with Birdeye’s AI tools to respond to reviews and streamline their communications.

2024 59

2024 Insights Healthcare Social Media 59

SurveySparrow

DECEMBER 7, 2020

Then, 2020 arrived, and a digital transformation roadmap became the need of the hour. . These tools help you create a digital transformation roadmap and easily give your business a digital presence. . That’s why we’ve picked the 8 most useful tools to help businesses with their digital transformation roadmap. .

Roadmap 52

Roadmap Social Media Net Promoter Score Communication 52