Competitive Advantage Customer Centricity Return on Investment 
eglobalis
MARCH 13, 2025
In fact, B2B CX leaders tend to achieve higher growth and resilience; one study found top CX performers in B2B enjoyed substantially higher margins and even delivered three times higher shareholder returns in downturns compared to their lagging peers. At the same time, B2B customer expectations have risen.
eglobalis
OCTOBER 9, 2024
When customers provide feedback, especially in the B2B space, the temptation is often to take their requests at face value and immediately begin development. After all, customer-centric businesses thrive on understanding and addressing their customers’ needs. Will it open new market opportunities?
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Experience Investigators by 360Connext
APRIL 23, 2024
The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. Understanding Customer Experience Management (CEM) Let’s start at the beginning.
Amity
FEBRUARY 24, 2017
Since the early 2000s, companies from nearly every industry have come to the realization that building enduring customer relationships is essential to their success. Organizations that are aligned around their customers seek to understand the world through their eyes. Truth One: Customers are a scarce resource.
Calabrio
MARCH 4, 2025
And thats why an omnichannel contact center is the key to true customer-centricity and exceptional experiences. An omnichannel contact center offers a wealth of benefits, impacting everything from customer satisfaction to operational efficiency. This allows for faster, more personalized, and more effective support.
Magellan Solutions
AUGUST 23, 2023
This article is for marketers using AI marketing tools to gain a competitive advantage. It includes customer segmentation, content optimization, social media marketing, and chatbots. It guarantees the highest possible return on investment. AI helps companies maintain a customer-centric focus.
Clarabridge
JANUARY 4, 2017
Fortunately, most major brands have started asking their customers. 81% are working with customers and customer-facing employees to help improve CX. 54% of customer service professionals strongly agree that CX is more important now than it was 2 years ago. But brands could be doing more. Because it’s a big deal.
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