CSM Magazine

FEBRUARY 25, 2021

But despite this, the flip side is the opportunity; that those brands that can deliver high quality customer engagement will have a huge competitive advantage in the post-pandemic marketplace. It’s an issue that will have a negative effect on the bottom line, at a point in time when recovery is harder than ever before.

Engagement 52

Engagement Competitive Advantage 2020 Social Media 52

Lumoa

SEPTEMBER 16, 2022

They are mostly available on many Customer Experience Management (CEM) platforms and are open to the public. Listen to the voice-of-customer. How often does your business respond to voice-of-customer and close the loop? Additionally, it’s easier nowadays to gain insight into the industry NPS.

Net Promoter Score 78

Net Promoter Score NPS Social Media Culture 78

Thematic

FEBRUARY 19, 2024

Elevating your CX is a Strategic Necessity The journey towards consistently positive customer experiences is an ongoing process. It requires continuous attention to the voices of customers and the agility to adapt to their evolving needs. By extension, bolster the financial health and reputation of your business.

Customer Experience 62

Customer Experience Net Promoter Score NPS Loyalty 62

Thematic

FEBRUARY 19, 2024

Elevating your CX is a Strategic Necessity The journey towards consistently positive customer experiences is an ongoing process. It requires continuous attention to the voices of customers and the agility to adapt to their evolving needs. By extension, bolster the financial health and reputation of your business.

Customer Experience 62

Customer Experience Net Promoter Score NPS Loyalty 62

Wootric

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. For larger organizations, the best path is to focus on the current experience while keeping an eye to the future.

Customer Experience 60

Customer Experience Customer Centricity Culture 2018 60

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Mila Widyani – Head of Customer Experience at CIMB Niaga. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), This year’s crop of candidates was quite competitive. Clarabridge. ResponseTek.

2015 97

2015 Multi-Channel 2014 CEM 97

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Before starting his firm, Thompson worked in the IT industry for fifteen years. Bruce Temkin. Frank Eliason.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Before starting his firm, Thompson worked in the IT industry for fifteen years. Bruce Temkin. Frank Eliason.

Customer Service 52

Customer Service Customer Experience Magazine Books 52