Competitive Advantage Customer Focused Customer Service Strategies 
ShepHyken
SEPTEMBER 26, 2018
Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.
ShepHyken
FEBRUARY 23, 2022
Great customer-focused companies make it easy to get information quickly. It might be a Frequently Asked Questions page on the company’s website or a video tutorial that teaches exactly what the customer needs without having to call customer support. They want to get information quickly and easily.
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ShepHyken
JULY 20, 2022
It might give you a competitive advantage, and more importantly, it will set you apart from others. And if what makes you different is important to your customers, they will want to be a part of your world. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.
ShepHyken
NOVEMBER 9, 2022
Bezos was so focused on customer service that he wanted everyone to keep the customer in mind, and having a chair at the table to represent the customer was his way of doing so. That’s truly customer-focused! . Being frictionless drives customer and revenue growth. Follow on Twitter: @Hyken.
CSM Magazine
OCTOBER 7, 2024
Modern solutions store previous interactions so agents can offer personalized service without making customers repeat themselves. By meeting these expectations, businesses keep customers happy and loyal, ensuring they don’t lose them to slow responses or poor service. Are you ready to take the next step?
ShepHyken
SEPTEMBER 11, 2019
When I work with companies, I urge them to find what makes them unique and use it as a competitive advantage. I met Rodney at a conference where I was speaking about customer service. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
ShepHyken
SEPTEMBER 25, 2020
Gladly powers some of the most innovative consumer companies like Crate and Barrel, Warby Parker, JetBlue, TUMI, and more, to deliver exceptional customer experiences and makes customer service a competitive advantage. F or more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.
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