Alida

JULY 26, 2016

At the 2016 Asia Pacific Customer Intelligence Summit , over 200 professionals from marketing, market research, innovation and customer experience gathered for a day of learning and networking and to celebrate the achievements of the most customer-centric companies in the region. Emma Clark (@EmmaRClark) July 21, 2016.

2016 162

2016 Customer Experience E Commerce Insurance 162

Thematic

MARCH 26, 2025

Insights from consumers inform the development of new products and features, leading to tangible changes in how companies approach product development." " And that’s not in product development; customer feedback is important even in other departments—marketing, customer support, and more.

Feedback 62

Feedback Social Media Customers E-support 62

InMoment XI

SEPTEMBER 5, 2024

This customer-centric focus is crucial for developing products, services, and experiences that align with what customers truly want. VoC data is also a valuable source of insights for innovation. Solicit customer feedback to evaluate new ways of gaining a competitive advantage.

Net Promoter Score 195

Net Promoter Score Metrics Voice of Customer Touchpoint 195

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Alida

NOVEMBER 28, 2017

Innovative companies are getting huge results from their insight communities in less than one year. According to Laura-Lynn Freck, senior manager for shopper and category insights at Red Bull, getting customers and stakeholders excited is table stakes, but that’s not all. So, what’s their secret?

Insights 100

Insights Competitive Advantage Innovation 2017 100

ShepHyken

SEPTEMBER 10, 2021

Speak to your customers in a conversational and personal tone. Prioritize your existing customers over the acquisition of potential customers. . Use customer surveys to improve customer insight and offerings. . Reality: Customers are generally treated like numbers. .

Customer Experience 106

Customer Experience Advertising Customer Expectations 2011 106

Customer Bliss

MARCH 30, 2017

Visually, a slice of it looks like this: And that’s actually a good place to start in general on the idea of customer experience labs: what are they, why do companies typically use one, and what’s the desired end state? What are customer experience labs? The yin and yang of customer experience labs.

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

CSM Magazine

APRIL 12, 2023

Hope to see you there! CSM on behalf of Reuters Events

Webinar 52

Webinar Customer Insights Insights Competitive Advantage 52

Alida

OCTOBER 15, 2017

There’s never been a more crucial time for brands to keep a finger on the pulse of changing customer needs – or risk falling behind the pack. . At CX and the City over one hundred customers, insights, marketing and CX professionals across 5 countries joined us in Singapore to explore the future of customer relationships in Asia Pacific.

Competitive Advantage 100

Competitive Advantage 2017 2025 Customer Journey 100

Thematic

NOVEMBER 14, 2024

87% of companies say using data analytics to improve customer experience will be key for customer advantage for the next five years. But only 26% are actually using analytics right now for their product and service innovation. When these issues occur your customer service team can be alerted automatically.

Net Promoter Score 62

Net Promoter Score Social Media Customers Feedback 62

Calabrio

FEBRUARY 28, 2025

This process is particularly useful in the contact centersite of countless, and crucial, customer conversationswhere it enables businesses to optimize operations, enhance customer experiences, and drive more strategic decision-making. These findings confirm the need for voice analytics software for full customer insights.

Contact Center 52

Contact Center Insights Average Handle Time Call Center 52

Alida

NOVEMBER 1, 2018

Giving them the opportunity to contribute further deepens the relationship on its own but it also offers a competitive advantage – bringing ideas to improve or introduce products and services to the product teams. Quantitative and qualitative research methods each have their strengths and their weaknesses.

Feedback 147

Feedback Advertising Competitive Advantage Customer Centricity 147

Forrester's Customer Insights

JULY 5, 2021

The goal of innovation consulting is to boost competitive advantage, drive greater differentiation, improve operational efficiencies, create great customer experiences, and streamline innovation project management.

Consulting 47

Consulting Innovation Competitive Advantage Management 47

Experience Investigators by 360Connext

NOVEMBER 8, 2022

They create a top level for Customer Experience (usually a VP of…customer experience or customer insights) and wish that leader well. Traditional education didn’t address customer experience strategy and discipline. Customer Experience Is Directly Related to Employee Experience. No resources.

Customer Experience 110

Customer Experience Competitive Advantage Customer Centricity 2020 110

Totango

SEPTEMBER 26, 2019

Yesterday at the 2019 APPEALIE SaaS Conference in San Francisco, Totango was named the winner of the 2019 APPEALIE Award for Best SaaS Customer Success. The APPEALIE is awarded annually to SaaS applications and solutions that demonstrate excellence through innovation, customer delight and dedication to constant improvement.

Customer Success 11

Customer Success Competitive Advantage 2019 Customer Centricity 11

Thematic

APRIL 8, 2025

These challenges can make a customer feedback loop process stall out or feel impossible to manage. Instead of drowning in data or responding too slowly, teams are using AI-driven customer insights platforms to transform the feedback loop into an efficient, closed circuit. The good news?

Feedback 62

Feedback NPS Insights Customers 62

CSM Magazine

NOVEMBER 1, 2023

Disrupt – our flagship digital transformation conference in the UK – will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th. Innovation will be front and centre The importance of CX innovation will also take centre stage at Disrupt 2024.

2024 52

2024 Customer Experience Competitive Advantage Events 52

ClearAction

NOVEMBER 27, 2018

To see your work from your customer’s viewpoint, absorb customer insights already on-hand and talk frequently with customers. How can you apply customer insights to your event marketing and alliance partners and other areas? Go beyond the “what’s in it for us” to the “what’s in it for the customer”.

Customer Centricity 74

Customer Centricity Marketing Competitive Advantage Events 74

BirdEye

OCTOBER 11, 2024

In this blog post, we explore how Birdeye’s latest GenAI tools empower businesses to turn data into a competitive edge. You’ll discover how these AI data scientists simplify customer insights, streamline competitive analysis, and help you make smarter decisions faster. But there’s a solution.

Insights 52

Insights Social Media Metrics Demo 52

ClearAction

NOVEMBER 11, 2022

Require proof of customer inspiration for every growth plan: new or expanding product, service, market, segment, business model, policy, partnership, capital expenditure, and personnel and purchase requisitions. Require proof of agile management: getting customer feedback early and often, and learning from it to assure success.

Customer Experience 71

Customer Experience Workshop Competitive Advantage Leadership 71

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), This year’s crop of candidates was quite competitive. Confirmit’s commitment to fostering innovation is nothing new.

2015 97

2015 Multi-Channel 2014 CEM 97

SurveySensum

JULY 14, 2020

Mila Widyani – Head of Customer Experience at CIMB Niaga. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Forrester's Customer Insights

JUNE 8, 2018

What are the CX trends that will impact customer loyalty and help you build competitive advantage? Look at what China reveals about the future of customer experiences. Until only a few years ago, most CX pros would have scoffed at talks of China as an innovator. But this has changed at breathtaking speed.

2018 38

2018 Customer Experience Competitive Advantage Innovation 38

C Space

NOVEMBER 4, 2019

The Right Insight. What makes a successful customer insights leader? In fact, 60% of CEOs believe customer influence shouldn’t be confined to product and service development or customer experience but should extend to developing business strategy. The 5 Customer Insight Challenges: Finding Human Truths.

Insights 45

Insights Net Promoter Score Competitive Advantage Culture 45

PK

APRIL 16, 2018

Lenati’s strategy and customer insights experience pairs with ProKarma’s expertise in technology and digital engineering. BEAVERTON, OR and SEATTLE, WA (April 16, 2018) — ProKarma, a global IT solutions company, today announced a definitive merger agreement with Lenati, a Seattle-based customer experience strategy consultancy.

Telecommunications 40

Telecommunications Transportation Competitive Advantage Consulting 40

BirdEye

JULY 15, 2024

Join us for Birdeye View Conference 2024 , the premier virtual conference designed to give your business the ultimate competitive edge with AI innovation. Local businesses, in particular, can leverage AI to gain a significant competitive advantage.

2024 59

2024 Social Media 2023 Events 59

SurveySparrow

JULY 26, 2023

By designing targeted questionnaires and collecting feedback at different touchpoints, you can gather a comprehensive set of customer insights. # 2: Analyze and Interpret Data Once you have collected the customer feedback, the next step is to analyze and interpret the data. What are a few Voice of Customer techniques?

Voice of Customer 52

Voice of Customer Social Media Competitive Advantage Customer Centricity 52

C Space

NOVEMBER 21, 2019

Competitive advantage was won through efficiencies in manufacturing logistics, supply chains and distribution. They organised themselves around their own needs, not those of their customers. In the old days, insight teams did worthy, in-depth research which had a tendency to end up sitting in PowerPoint decks on shelves.

Net Promoter Score 66

Net Promoter Score Culture Retail Insights 66

Magellan Solutions

JULY 11, 2023

Access to Advanced Technology and Specialized Expertise Outsourcing lets SMEs access experts who can provide outstanding customer service. SMEs can maximize the latest innovations in data analysis and customer service and support. Regular workshops and training allow the team to improve their customer service abilities. #4)

Customer Experience 75

Customer Experience Net Promoter Score E-support Customer Satisfaction 75

CSM Magazine

JULY 28, 2023

The commercial landscape of today is fast-paced and ever-evolving, and businesses are continuously searching for new ways to gain a competitive advantage over their rivals.

Customer Experience 52

Customer Experience Competitive Advantage Customers Measurement 52

inQuba

APRIL 4, 2023

C-suites should be benefitting from CX teams’ deep customer insight to place smart bets and de-risk growth initiatives. Business growth is about new customer relationships, and the CX team understands customers better than anyone. That’s some misalignment!

Customer Centricity 52

Customer Centricity Customer Journey Metrics Competitive Advantage 52

Happy or Not

APRIL 1, 2025

At the same time, the experience remains fresh in the customers mind. Real-time feedback allows businesses to collect customer feedback at the moment of interaction, leading to more accurate customer insights and actionable data. Strong leadership ensures that customer insights are not just collected but acted upon.

Feedback 36

Feedback Net Promoter Score Customer Satisfaction Customer Retention 36

OpinionLab

OCTOBER 24, 2017

This offers great opportunity, with businesses everywhere constantly trying to evolve and innovate as they seek to capitalize on this trend to drive successful outcomes. As you constantly think about ways to optimize performance, a website redesign can drive increased revenue, improved customer loyalty and better business results.

Reference 94

Reference Omnichannel Measurement Feedback 94

Forrester's Customer Insights

OCTOBER 30, 2018

(By Carl Doty at Forrester Research and Nader Ghaffari at Venture Scanner) Successfully engaging with the startup community will not only give corporations a competitive advantage but can also mean the difference between future relevance or demise. As a result, corporations of all sizes are launching innovation programs.

Competitive Advantage 42

Competitive Advantage Innovation Engagement Technology 42

C Space

FEBRUARY 12, 2020

She is a premier expert on leading innovation and growth during times of uncertainty. you think about your brand strategy in a world that no longer has sustainable competitive advantage to rely on? In all markets, innovations happen. The Right Insight. Possibly not. We all believed that YouTube was just cat videos.

Net Promoter Score 52

Net Promoter Score Customer Centricity Travel Banking 52

Thematic

OCTOBER 7, 2024

A robust Voice of the Customer (VoC) strategy is no longer optional. By actively listening and strategically acting on customer insights, you can transform feedback into powerful business growth. Companies like Apple and Tesla have famously incorporated customer feedback into their product development cycles.

Voice of Customer 62

Voice of Customer Social Media Touchpoint Feedback 62

Forrester's Customer Insights

MAY 1, 2019

Everyone wants to dominate their market and is searching for the competitive advantage that helps them do it. Clients never tell us their business wants to be an also-ran. The drive for leadership is why growth, year after year, is the top business priority — it’s a surrogate for leadership or at least the path […].

Competitive Advantage 54

Competitive Advantage Leadership Marketing Information 54