InMoment XI

SEPTEMBER 12, 2023

Operational and Financial Analysis: Look into operational efficiencies, production costs, and pricing structures of competitors. This financial foresight is vital for strategic planning. The Role of Data Analytics in Competitive Analysis Data analytics tools are crucial for turning raw data into actionable insights.

Marketing 260

Marketing Competitive Advantage Return on Investment Poor Customer Service 260

Magellan Solutions

OCTOBER 19, 2020

If you’re opening a new business, it pays to gather extensive information about the industry, the market size, your target audience’s buying behaviors, your competitors, and your competitive advantage. . Who are your target customers? What are the core problems of your customers? What is your product or service?

Marketing 52

Marketing Competitive Advantage Call Center Advertising 52

Thematic

MARCH 27, 2024

A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. The consequence?

Feedback 62

Feedback Net Promoter Score Customer Centricity Customers 62

ViiBE Blog

MAY 10, 2021

Although the value of customer service will vary depending on the type of the customer, their particular needs, and expectations, the Customer Value formula comes down to evaluating and redefining customer experience. Customer service is a great and efficient tool for business growth and customer retention.

Customer Service 52

Customer Service Social Media Competitive Advantage Poor Customer Service 52