Competitive Advantage Customer Service Training Hospitality 
ShepHyken
DECEMBER 28, 2020
(Hotel Executive) This article will address what great customer service is from the guest perspective and the value of general managers setting the standards. My Comment: Let’s take a lesson from the hospitality industry. I’ll modify it just a bit: CX has been, is and will continue to be the new competitive advantage.
ShepHyken
SEPTEMBER 18, 2017
(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. Every employee – and that includes top executives – should experience what every customer experiences.
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ShepHyken
SEPTEMBER 5, 2016
Ease of doing business is a competitive advantage. 5 Hospitality Customer Service Habits – Warm & Welcoming by Rupesh Patel. LinkedIn) In this article, I share five ways you and your hospitality team can offer more memorable welcomes, that your guests will love (and what to avoid saying).
Michel Falcon Experience
JANUARY 10, 2019
It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right? I’m looking for a competitive advantage with proven strategies, not advice from someone who just recites what they read online.
Happy or Not
NOVEMBER 13, 2024
This approach is an excellent service model that ensures brand reputation and fosters customer loyalty. XXL’s case is a successful customer service example, showing how customer feedback collection can be a competitive advantage in retail. Read the full case study here 9.
SurveySensum
JULY 14, 2020
Mila Widyani – Head of Customer Experience at CIMB Niaga. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Website : [link]. LinkedIn : [link].
LiveChat
AUGUST 26, 2016
My advice here is to pay extra attention to traits during the interview/trial period and facilitate customer service training opportunities for the necessary skills later down the line. It’s as if someone with a broken leg came to an ER room only to find a card stating “we’re in the hospital on the other side of town.”
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