CSM Magazine

MARCH 19, 2025

Travel and Hospitality: Personalized Customer Service A global hotel chain implemented AI translation to enhance guest communication. With AI-powered multilingual chatbots, they eliminated language misunderstandings , leading to more positive guest experiences and higher ratings.

E Commerce 59

E Commerce E-support 2030 Competitive Advantage 59

BirdEye

JUNE 21, 2023

But your competition analysis doesn’t just tally rivals that might hurt the longevity of your business. With it, you can create an effective marketing strategy to help increase brand awareness and, ultimately, gain a competitive advantage, all based on the revelations you learn. Detailed competitor analysis is empowering.

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

Currency Alliance

OCTOBER 11, 2018

The hotel would like to use data collected during the stay to bring the customer back a second time without, them going through an online travel agency (OTA). Beyond the booking process, and to complement the digital guest experience, hotels stand to make the greatest gains by becoming better resellers of local services and experiences.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Happy or Not

APRIL 1, 2025

Why is customer feedback important in location-specific and service-specific context Customers expectations and experiences vary based on location and the type of service they receive. A shopper in a retail store has different priorities than a traveler at an airport or a patient at a hospital.

Feedback 36

Feedback Net Promoter Score Customer Satisfaction Customer Retention 36

BirdEye

FEBRUARY 20, 2025

As customers increasingly turn to online reviews to evaluate products and services, businesses that optimise their presence on key platforms can gain a significant competitive advantage. Business review sites in Australia are key in influencing booking decisions for hotels, travel services, and accommodations.

Insurance 94

Insurance Automotive Healthcare Hospitality 94