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Visual Transformation in Telecom: Endless opportunities

TechSee

Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). The COVID-19 pandemic has jammed a decade of innovation into little more than a year or two, creating a veritable visual transformation in telecom. Augmented Reality. The Future is Here.

Wireless 164
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Visual Technology in Telecom: Endless opportunities

TechSee

Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). The COVID-19 pandemic has jammed a decade of innovation of visual technology in telecom into little more than a year or two. Visual technology in telecom has three core elements: Video.

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How Customer Service Can Save Cable

Customers That Stick

Cable companies are seeing their competitive advantage reduced to controlling the cable itself, and little else. How long before someone figures out a wireless or other technology that makes cable the old tech? In the past few years, Hulu, Netflix, and Amazon have already begun chipping away at the programming side.

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Customer Satisfaction Best Practices: Insights for Marketing Experts

SurveySensum

Anticipating Future Needs Analyzing your customer needs and market trends helps you stay ahead and develop innovative products and strategies. Just like how Apple anticipated the demand for wireless headphones and launched AirPods, meeting emerging customer needs and preferences. And guess what?

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Astea and Software AG Partner to Provide Field Service IoT Solution

Alliance by IFS

The availability of low-cost IoT sensors, higher bandwidth wireless networks, and more robust cloud computing infrastructure is moving traditional service delivery beyond simple break-fix models to predictive service. Service to Match Expectations. An Integrated Solution Built for the Future. Darrow Associates Investor Relations.

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The Customer in the Future with Blake Morgan

Kustomer

They’re thinking about innovation as a core piece of their competitive strategy.” We have to compete on experience on how we make people feel… Thoughtfulness is truly a competitive advantage today.” They’re thinking about innovation as a core piece of their competitive strategy. It can be better.

Culture 52
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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson. Bruce Temkin.