UJET

SEPTEMBER 15, 2020

The most effective customer service organizations are extremely data-driven, analyzing every aspect of its interactions and outcomes holistically, right down to the individual agent and customer level. Every step is actively identifying the customer and the issue to build out the customer record for current and future interactions.

Customer Experience 78

Customer Experience Contact Center Omnichannel Virtual Agent 78

Playvox

SEPTEMBER 1, 2021

Focused on serving the needs of customers, helping them solve problems, teaching them how to use products, and answering their questions, customer service agents are central to business growth and effective operations. Intelligent Virtual Agent. A virtual agent enables an intelligent, human?like Virtual Reality.

Customer Service 68

Customer Service Contact Center Virtual Agent Competitive Advantage 68

TechSee

FEBRUARY 12, 2018

Considering this strong consumer preference for text, companies should strongly consider augmenting voice-based customer support with an option that allows customers to interact with your company via text as well. Immerse technologies provide the ability to interact and communicate with the virtual environment. Get started now.

2018 84

2018 Customer Service Multi-Channel Document 84

TechSee

FEBRUARY 12, 2018

Considering this strong consumer preference for text, companies should strongly consider augmenting voice-based customer support with an option that allows customers to interact with your company via text as well. Immerse technologies provide the ability to interact and communicate with the virtual environment. Get started now.

2018 84

2018 Customer Service Multi-Channel Document 84

UJET

JUNE 25, 2021

Unsurprisingly, mobile usage skyrocketed during the pandemic, and the percentage of mobile interactions with the contact center is now estimated to be 80% or higher globally. And, by doing so, everything from text messages to virtual agents and voice synergize, ensuring that experience is branded and consistent as well.

Customer Journey 82

Customer Journey Customer Experience Contact Center Omnichannel 82

Talkdesk

APRIL 23, 2020

Customers change their opinion about a brand based on a bad customer experience, which shows that all interactions count. In addition, sometimes integrations with CRM tools and customer databases are too rigid or non-existent to provide agents with context. Agents need context to personalize interactions as much as possible.

Contact Center 52

Contact Center Virtual Agent Competitive Advantage Innovation 52

SaleMove

FEBRUARY 19, 2021

Companies that meet expectations and deliver the best customer experience gain a competitive advantage. Meanwhile, most customer interactions today start from a website, mobile app, or social media channel—all domains that have not traditionally been part of the head of customer service’s responsibility.

Contact Center 69

Contact Center Customer Centricity Virtual Agent Competitive Advantage 69

CSM Magazine

JUNE 12, 2020

Telephone assistance, written letters, and face-to-face interaction—once staples of the office landscape—are no longer sufficient to meet the changing needs of today’s global marketplace. According to a recent study conducted by Gartner Research, 15 percent of all customer service interactions will be handled entirely by AI by 2020 1.

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52

UJET

SEPTEMBER 15, 2020

The most effective customer service organizations are extremely data-driven, analyzing every aspect of its interactions and outcomes holistically, right down to the individual agent and customer level. Every step is actively identifying the customer and the issue to build out the customer record for current and future interactions.

Customer Experience 56

Customer Experience Contact Center Omnichannel Virtual Agent 56

SaleMove

FEBRUARY 19, 2021

Companies that meet expectations and deliver the best customer experience gain a competitive advantage. Meanwhile, most customer interactions today start from a website, mobile app, or social media channel—all domains that have not traditionally been part of the head of customer service’s responsibility.

Contact Center 52

Contact Center Customer Centricity Virtual Agent Competitive Advantage 52

CSM Magazine

DECEMBER 19, 2024

In an industry facing increasing demands for personalised customer experiences, cost efficiency, and access to skilled talent, this partnership provides Cho-Time (SSF Group) with a competitive advantage. yoummdays platform is an integral addition to our growth strategy.

Virtual Agent 52

Virtual Agent Competitive Advantage 2025 Social Media 52