Competitive Advantage Technology Wireless 
TechSee
MARCH 17, 2021
In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. Most recently, Verizon and Vodafone have started experimenting with the technology. Augmented Reality. Computer Vision.
TechSee
MARCH 17, 2021
In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. Most recently, Verizon and Vodafone have started experimenting with the technology. Augmented Reality. Computer Vision.
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Customers That Stick
MAY 13, 2015
In many industries in which there has been mass consolidation or which have historically been subject to a few dominant players–banking and mobile phone providers, to name a couple—technology is changing the status quo. Cable companies are seeing their competitive advantage reduced to controlling the cable itself, and little else.
TechSee
APRIL 10, 2019
In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. It rolled out remote customer assistance technology, powered by AI and AR, that allows agents to see exactly what the customer sees. million technical assistance calls per year.
Beyond Philosophy
MAY 3, 2018
The T-mobile/Sprint Merger reduces the national wireless carriers in the U.S. Airlines, technology, retail (on and offline), and even hospitals have been merging over the past twenty years. Fewer choices means providers require less attention to fostering a competitive advantage by providing an excellent, customer-centered experience.
Michel Falcon Experience
JANUARY 10, 2019
I’m looking for a competitive advantage with proven strategies, not advice from someone who just recites what they read online. I’ve trained hundreds of people on these customer personality types, such as customer service team members from Verizon Wireless and sales professionals from Lexus. I’m an operator, just like you!
Pointillist
SEPTEMBER 10, 2020
Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. Evaluate the landscape of orchestration platforms to understand which technology best fills the gaps in your CX tech stack.
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