TechSee
MARCH 17, 2021
Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). This is quickly becoming a visual transformation in telecom, comprising of three core elements: Video. Augmented Reality. The strategy has proved successful for companies like Vodafone.
Customers That Stick
MAY 13, 2015
Cable companies are seeing their competitive advantage reduced to controlling the cable itself, and little else. How long before someone figures out a wireless or other technology that makes cable the old tech? In the past few years, Hulu, Netflix, and Amazon have already begun chipping away at the programming side.
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Beyond Philosophy
MAY 3, 2018
The T-mobile/Sprint Merger reduces the national wireless carriers in the U.S. Fewer choices means providers require less attention to fostering a competitive advantage by providing an excellent, customer-centered experience. However, the merger between T-Mobile and Sprint threatens this type of competitive differentiation.
TechSee
APRIL 10, 2019
In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. Power’s Highest in Customer Service among Full-Service Wireless Providers twice in a row. Do customers still appreciate the human touch in an increasingly digital world?
TechSee
MARCH 17, 2021
Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). The introduction of AR has brought a visual element to the table that is the key to successful contactless interactions with customers. Visual technology in telecom has three core elements: Video.
Michel Falcon Experience
JANUARY 10, 2019
I’m looking for a competitive advantage with proven strategies, not advice from someone who just recites what they read online. I’ve trained hundreds of people on these customer personality types, such as customer service team members from Verizon Wireless and sales professionals from Lexus. I’m an operator, just like you!
Pointillist
SEPTEMBER 10, 2020
Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. Now It’s Your Turn Evolving from traditional personalization to customer journey orchestration is a competitive advantage.
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