InMoment XI

JULY 22, 2024

In our hyper-connected world, tech outages and cybersecurity incidents have become an unfortunate reality. The recent global outage affecting major service providers like Microsoft and CrowdStrike has highlighted the need for businesses to be prepared. Develop more robust contingency plans and customer communication protocols.

Banking 195

Banking Feedback Social Media Call Center 195

ShepHyken

JANUARY 7, 2025

Dont Throw Fellow Employees Under the Bus : When mistakes occur, how employees react and what they say impacts the customers perception of the business. It may be someone elses fault, but to the customer, you are the company. Your goal is to win back the customers confidence. Connect with Shep on LinkedIn.

2024 82

2024 Article 2025 Workshop 82

ShepHyken

SEPTEMBER 26, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 144

Customer Service Social Media Workshop Customer Service Training 144

ShepHyken

NOVEMBER 17, 2017

Customer engagement is the communication with customers through a variety of channels to create emotional connections that foster customer loyalty. Your brand must consistently engage with customers on the platforms and channels that are available at the time.

Customer Engagement 81

Customer Engagement Blog Engagement Hotels 81

ShepHyken

SEPTEMBER 5, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 93

Customer Service Workshop Customer Service Training Definition 93

ShepHyken

FEBRUARY 14, 2018

Be sure to say something that truly connects with the customer. So, maybe the customer isn’t spending twice as much. I know that sounds so basic, but you can’t believe how few people send thank you notes. That said, the “snail mail” note has more impact than an email or text.

Exceptional Customer Service 95

Exceptional Customer Service Customer Service Training Customer Service Customers 95

ShepHyken

APRIL 18, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and experience keynotes and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Reference 66

Reference B2C Workshop Customer Service Training 66