Experience Investigators by 360Connext

NOVEMBER 13, 2014

” Meanwhile, more than 80% of the survey respondents said retailer loyalty programs influence where they shop. This is another type of reassurance for customers. Starbucks ranked well above others in terms of being a “great loyalty program.” Will I be rewarded for my behavior?

Customer Confidence 279

Customer Confidence 2015 Retail Loyalty Programs 279

ShepHyken

DECEMBER 16, 2024

Loyalty Programs Are GrowingSo Are Customer Expectations by Ed Crouch, Ben Eppler, Lauren Taylor, Christina Mhlenbein, and Elizabeth Hearne (Boston Consulting Group) This article explains that the incentives companies offer in a loyalty program must go beyond points, perks, and cash.

Article 62

Article Customer Service Loyalty Programs 2024 62

InMoment XI

FEBRUARY 7, 2024

After the stay, hotels can leverage AI-powered chatbots to collect customer feedback and resolve outstanding issues. Chatbots can be an effective tool for enrolling guests in loyalty programs, increasing the chances of repeat business. State of the Connected Customer. ( [link] ). Travel Trends 2024. ( [link] ).

Hotels 195

Hotels Guest Experience Travel 2023 195

ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. My Comment: Let’s move away from loyalty programs but stay with trends.

E Commerce 75

E Commerce Article 2024 Loyalty Programs 75

ShepHyken

SEPTEMBER 8, 2024

On the other hand, returns handled well can give the customer confidence to continue to do business. Think about how easy Nordstrom and Amazon make it for a customer to return merchandise. My Comment: If you have a loyalty program, this article is for you. Connect with Shep on LinkedIn.

Article 88

Article 2024 Customer Service Magazine 88

CSM Magazine

JULY 13, 2022

Remember that well-written content establishes your brand as an authority and improves customer confidence in your business. Customers are often exposed to ads on Google. That and other industry directors provide you with an excellent opportunity to connect with a new audience. Customer loyalty programs.

Touchpoint 69

Touchpoint Customer Journey Loyalty Programs Social Media 69

Magellan Solutions

NOVEMBER 27, 2023

It attracts customers to the warmth of genuine service and concern. Imagine your business on a stage with your valued customers in the audience. We’ll discuss 10 ways to deliver great customer service that pave the way for lasting connections. Let’s explore the 10 ways to deliver great customer service.

Customer Service 52

Customer Service Exceptional Customer Service Customer Centricity Customer Satisfaction 52