Connections Employee Experience Workshop 
InMoment XI
APRIL 18, 2022
In the midst of the fallout of a global pandemic and the Great Resignation, the employee experience (EX) is an incredibly hot topic. With such a complex EX landscape, what do brands need to do to retain their employees, inspire their commitment and advocacy, and attract new talent? What Causes Employee Turnover?
eglobalis
NOVEMBER 3, 2024
In short, understanding a company’s identity and integrating it into CX is more than a strategic advantage—it’s a means of creating genuine connections, fostering loyalty, and standing out in a crowded marketplace where clients increasingly seek partners that truly “get” their needs and values.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
eglobalis
NOVEMBER 12, 2024
Host workshops focused on empathy and scenario-based training where team members can practice resolving hypothetical client issues. When team members are trained to approach every client interaction thoughtfully and are skilled in handling unexpected issues gracefully, they foster client trust and enhance the overall experience.
Experience Investigators by 360Connext
DECEMBER 15, 2023
If overall revenue goals are tied to bonuses, stress how customer experience provides positive revenue outcomes. Connect the employee experience to the customer experience in big ways. If you aspire for an effortless customer experience, should your employee experience also reflect that value?
CX Accelerator
NOVEMBER 11, 2022
Employee Experience. Then there’s the organizational skills required to get the right people in the room, the communication and presentation skills needed when standing out the front of workshops, and the analytical skills required to develop personas and the accompanying service design blueprints. Customer Journey Mapping.
CloudCherry
SEPTEMBER 9, 2019
And, on this week’s ‘ Sweets of CX’Podcast , Eric Ullman – Customer and Employee Experience Strategist and owner of CX Alchemy – offers some delectable advice on the subject. It’s ALL about keeping promises with CX. The post Promises, Promises, Promises. appeared first on CloudCherry.
eglobalis
SEPTEMBER 19, 2024
Aligning employees’ personal values with the organization’s mission is crucial for maintaining this engagement. When employees are connected to the broader vision, they are more likely to invest emotionally in both the company’s success and the customer experience.
Expert insights. Personalized for you.
418 
Let's personalize your content