Connections Guest Experience Travel 
Experience Investigators by 360Connext
MARCH 26, 2015
I’ve been traveling a lot in the month of March. I’ve been thinking about what it means to be a business traveler (who happens to be a woman) on the road. But I enjoyed some little touches and thought I’d praise those companies who thought about the experiences enough to make my travels a little more enjoyable.
InMoment XI
FEBRUARY 7, 2024
Out of nowhere, citizens were flocking in droves to distant lands, as travel by plane, sea, and car surged. The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. Generic, one-size-fits-all communication and experiences aren’t an effective way to reach them.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.
ENGAGE.cx
SEPTEMBER 23, 2015
The associate on the phone recognizes you by name as soon as you are connected, and she knows about your room preferences and the 10% offer you’ve already been extended. The lifecycle framework provides the infrastructure to create a single metric called the Guest Value Index (GVi). A customer-experience driven B2C CRM like ENGAGE.cx
BirdEye
JANUARY 24, 2025
With billions of potential guests hanging out on Instagram, TikTok, and Facebook, it’s a crucial way to get your hotel noticed. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration.
CSM Magazine
MARCH 19, 2025
Travel and Hospitality: Personalized Customer Service A global hotel chain implemented AI translation to enhance guest communication. With AI-powered multilingual chatbots, they eliminated language misunderstandings , leading to more positive guest experiences and higher ratings.
Customer Bliss
JUNE 20, 2017
Jackie is a senior global marketer and customer experience professional with 15+ years experience in the luxury travel and hospitality industry. Teams were now more connected to what was going on. She sat down with most department heads in the early going, as most of my CCO guests tend to do.
Expert insights. Personalized for you.
282 
Let's personalize your content