BirdEye

FEBRUARY 6, 2023

Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations. According to a study by PatientsLikeMe, a growing number of people (11%) turn to social media for reliable healthcare information.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

BirdEye

MAY 4, 2021

It’s an age of quick and seamless experiences all around — with one exception: healthcare. Studies show that 71% of patients are “frustrated” with their healthcare experiences. What’s holding the healthcare industry back? They’ve come to expect similar levels of service from their healthcare providers as well.

Healthcare 105

Healthcare Marketing Social Media Insurance 105

Customer Bliss

JULY 23, 2019

Monkeying Around with Healthcare. Healthcare is one industry that delivers a lot of those monkeys. We are often left to our own devices to ensure that all of our healthcare records, for example, travel with us as we move to different healthcare providers. Mayo Clinic calls this the burden of care.

Healthcare 173

Healthcare Chief Customer Officer Travel 2019 173

BirdEye

MAY 31, 2024

Many healthcare businesses face the challenge of converting prospective inquiries into regular patients. One effective solution is to implement healthcare-oriented webchat systems, which can help overcome these challenges and improve patient conversion rates. However, it can do so much more. Let’s explore them in detail.

Healthcare 75

Healthcare Multi-Channel Omnichannel Social Media 75

Customer Bliss

MAY 30, 2017

Claudiu brings 15 years of customer-centric leadership from multiple industries, including financial services, healthcare, and strategy consulting, and is a published expert in the field of customer experience. They resolve issues and repair connections. His team composition was really intriguing. There are 3-4 designers as well.

Financial 121

Financial Banking Healthcare Leadership 121

Integrity Solutions

NOVEMBER 13, 2020

The important skills that contribute to sales success are constant, regardless of disruptive external events, but they’ll need to be sharpened and tailored to the changing healthcare environment. Healthcare sales has gone through a number of rocky transitions and disruptions over the past decade. Sales managers are key to that.

Healthcare 108

Healthcare Sales Magazine Social Media 108

Experience Investigators by 360Connext

MARCH 18, 2015

There were some fascinating discussions about healthcare and education. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Interaction 275

Interaction 2015 Innovation Fashion 275

Hallmark Business Connections

APRIL 14, 2021

The pandemic has left healthcare workers across the country not only physically, but also emotionally exhausted. One recent survey found that 93% of essential healthcare workers are experiencing stress, 86% have anxiety, 77% feel frustration, 76% face burnout, and 75% note they’re simply overwhelmed as a whole.

Healthcare 98

Healthcare Hospitality Touchpoint Connections 98

ReviewTrackers

APRIL 2, 2020

Social Media Marketing for Healthcare. Social media marketing can help healthcare organizations and marketers engage with patients, promote new relationships, and improve the reputation and credibility of doctors. Managing and marketing a healthcare organization? Social Media Marketing Ideas for Healthcare.

Social Media 100

Social Media Healthcare Marketing Consumers 100

BirdEye

JUNE 7, 2024

Why should healthcare providers care about the patient experience? Going to the doctor, getting a prescription, scheduling surgery, or even visiting the emergency room—each of these experiences, and many more—shapes a patient’s experience with your healthcare practice. To understand these experiences you need patient survey software.

Healthcare 64

Healthcare Feedback Touchpoint Financial 64

CSM Magazine

OCTOBER 14, 2024

Imagine a world where health meets technology, changing the way we understand healthcare forever. It’s the power of personalized healthcare, and immediate attention, all bundled up in a few clicks. This virtual healthcare model delivers a unique, personalized experience, designed to align with your specific needs and lifestyle.

Healthcare 52

Healthcare Customer Service Magazine Hospitality 52

CSM Magazine

DECEMBER 2, 2024

In recent years, the importance of customer service in healthcare has come to the forefront. In this article, we look at some key strategies and techniques for providing excellent patient care. According to a survey by Accenture , 25% of patients have switched healthcare providers due to poor customer service.

Healthcare 52

Healthcare Customer Service Communication Insurance 52

Experience Investigators by 360Connext

JANUARY 8, 2015

Retailers, financial services organizations and healthcare practices have all enlisted mystery shoppers to help improve their customers’ experiences. ” Sounds good. Typically, it is. These shoppers range from young adults to retired senior citizens.

Customer Experience 284

Customer Experience Feedback Customer Journey Social Media 284

Experience Investigators by 360Connext

MARCH 16, 2015

While delighted to help create a better living experience through improving the customer experience with 360Connext, Jon also enjoys cooking, decorating, squishing his toes in the mud, and connecting with his creative side in any way he can. More Posts - Website Follow Me: The post March Madness!

Events 223

Events Customer Experience Webinar Telecommunications 223

Integrity Solutions

SEPTEMBER 22, 2020

There are three factors that play a pivotal role in healthcare sales reps’ ability to adjust to this virtual selling environment and deliver value that results in more appointments and more closed deals. In all likelihood, the future of healthcare sales will be a blend. Helping Healthcare Sales Reps Adjust to Virtual Selling.

Healthcare 93

Healthcare Sales Hospitality Demo 93

InMoment XI

DECEMBER 5, 2024

You can even identify and use viral trends to better connect with such members. InMoment’s XI platform is an excellent tool for connecting member feedback from various channels and analyzing it for insights. For example, if you want to target younger members, a good practice would be to enhance your social media presence.

Management 195

Management 2024 Financial Social Media 195

InMoment XI

OCTOBER 24, 2024

InMoment excels at offering a platform that connects customer data from every channel into one easily accessible location and offers consulting services from in-house industry experts. InMoment’s CX integrations allow you to connect your customer engagement platform with every software you are currently utilizing. out of 5 stars.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

GetFeedback

JANUARY 21, 2019

This is particularly true for certain verticals such as healthcare, hospitality, retail, and travel. Inc.com, Buzzfeed, Healthcare News Daily, etc.). You can connect with him on LinkedIn and Twitter. It can be very enlightening to ask people where they go to find the most useful information in their industry.

Marketing 210

Marketing Healthcare Webinar Blog 210

InMoment XI

NOVEMBER 26, 2024

Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations. It visualizes the connections between the front-stage (customer-facing) and back-stage (internal processes).

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

JULY 1, 2024

For example, predictive analytics in healthcare enhances patient care by anticipating readmissions and improving diagnostic accuracy. This allows healthcare organizations to proactively manage patient outcomes, allocate resources more efficiently, and implement targeted interventions that reduce hospital stays and associated costs.

Social Media 195

Social Media Healthcare Retail Insights 195

Alida

OCTOBER 28, 2016

In their popular breakout session, Cassie Mally, director of UX Research at GoDaddy, Andrea Bonk, CRM and market research coordinator at OSF HealthCare, and Christy Ransom, VP of engagement strategy and customer success at Vision Critical, shared their three D’s of digital recruitment to help boost engagement and response rates.

Healthcare 203

Healthcare Social Media 2016 Insights 203

InMoment XI

DECEMBER 18, 2024

Here are the key stages of a typical automation workflow: Data Collection and Integration The first step is to collect and connect customer data from various channels. It detects who or what is receiving the outgoing call and connects agents only when a human answers it.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

ShepHyken

FEBRUARY 12, 2024

Companies can build strong connections and foster loyalty by tailoring interactions to individual customers and showing genuine care and understanding. While AI and technology can streamline interactions and provide insights, the human touch, empathy, and personalized support remain essential in creating meaningful customer connections.

Contact Center 159

Contact Center 2024 Customer Service Representative Healthcare 159

eglobalis

OCTOBER 9, 2024

Initially, these requests seemed highly specific to a few clients, but Siemens saw the potential to extend this feature across multiple sectors, including energy and healthcare. Siemens (Germany) Siemens, a leader in industrial automation, received several requests from its manufacturing clients for improved real-time data analytics tools.

Feedback 441

Feedback ROI Innovation B2B 441

Experience Investigators by 360Connext

MAY 7, 2024

Maggie Gentry from Community Health Network and Alpa Vyas from Stanford Healthcare talk about the transformative journey of patient experience. We’re connecting the dots between CX metrics and tangible business outcomes like retention and referrals, ensuring that you walk away with actionable insights for driving loyalty and value.

2024 143

2024 Healthcare Culture Customer Voice 143

InMoment XI

NOVEMBER 19, 2024

Random hallucination occurs when the model’s output has no connection with the prompt. Here are some of the problems these hallucinations cause in key sectors: Healthcare AI has become a significant part of healthcare workflows. Factual contradiction is when an LLM produces an incorrect answer as fact.

Reference 195

Reference Healthcare Contact Center Financial 195

Experience Investigators by 360Connext

AUGUST 11, 2020

60% of long-term customers use emotional language to describe their connection to favorite brands , as reported by Deloitte Digital. Emotional connections are built on trust. Now that I’ve been working inside and outside of healthcare for the last 5 years, I’ll tell you that what I learned back in the mid-2000s still holds true today.

Brands 271

Brands Touchpoint Customers Healthcare 271

InMoment XI

OCTOBER 29, 2024

For example, a sneaker brand releasing a new product line paying tribute to an iconic athlete would help it connect with nostalgic sports fans. Familiarity and nostalgia create a sense of connection that can strengthen customer relationships. Brand values: Customers connect with brands that reflect their own values.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

GetFeedback

APRIL 17, 2019

Also, if they aren’t integrated with a ticketing system already, you may need to connect them with one, since it’s easier for agents to handle multiple channels within one system. You should verify that your channel-supporting tools work properly by providing skilled software support to them. Reason #2: The fear of long case resolution times.

Customer Service 255

Customer Service Multi-Channel Social Media Customers 255

InMoment XI

DECEMBER 10, 2024

It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on. Encourage Long-Term Engagement Engagement is crucial to keeping customers connected to your brand. This connection encourages long-term relationships.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

BirdEye

SEPTEMBER 8, 2023

In this article, we’ll go over the ins and outs of healthcare reputation management and teach you how to build a better digital presence. Table of contents What is healthcare reputation management? Healthcare reputation management statistics How does reputation management impact business growth? It’s not about vanity.

Healthcare 59

Healthcare Management Social Media Competitive Advantage 59

InMoment XI

NOVEMBER 7, 2024

Customer experience automation allows organizations to connect with customers in a relevant, timely, and personalized way without extra manual input. You want to ensure that interactions, whether from emails, SMS messages, chatbots, live support, or any other channel, are connected and tested before the user encounters them.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

CSM Magazine

APRIL 30, 2024

As technology speeds ahead without looking back, it’s overhauling life as we know it—from everyday habits to job workflows down to basic human connections. One of the industries having the most profound impact is the healthcare sector. They make it faster and more convenient for patients to manage their healthcare information.

Healthcare 52

Healthcare Engagement Insurance Innovation 52

TechSee

JUNE 10, 2021

The number of electronic devices connected to the Internet of Things (IoT) has skyrocketed, and the trajectory is expected to continue. In addition, the senior technicians can remotely collaborate with agents when necessary to visually help customers resolve their issues without the dreaded truck roll. . Deal with Data Analytics.

Innovation 207

Innovation 2025 Transportation Consumers 207

SurveySparrow

JUNE 30, 2024

But healthcare reputation management is actually a crucial area for hospitals, clinics, and doctors – one that is very much within their control. What is healthcare reputation management? 83.23% of patients require a 4-star rating to even consider a healthcare provider. The benefits of healthcare reputation management 1.

Healthcare 52

Healthcare Management Hospitality Social Media 52

Alida

OCTOBER 10, 2019

The foundation of an excellent healthcare experience is the ability to repeatedly connect with consumers and their families. This connection needs to be transparent, consent-based , and ongoing to uncover insights that allow teams to validate ideas, develop programs, and continually iterate and improve.

Healthcare 145

Healthcare Connections Insights Consumers 145

eglobalis

OCTOBER 14, 2024

For example, customer expectations in retail differ vastly from those in the healthcare or tech industries. I would be interested to hear your thoughts, and if you’d like to connect, feel free to do so here on LinkedIn. The same applies to B2B and B2C.

Customer Experience 345

Customer Experience Customer Journey Mapping Innovation Net Promoter Score 345