CSM Magazine

JULY 27, 2022

The Tipping Point of Loyalty white paper from Upside found that loyal clients are 22 times more valuable to a business than average buyers. If your clients feel connected to and valued by your business, they’re more likely to stay loyal and in return, spend more. Be contactable and prompt. About the Author.

Customer Journey 64

Customer Journey White Paper Loyalty Consumers 64

Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. Live chat users expect to be connected to an agent in a minute or less during online business hours. Mobile vs desktop retention.

Customer Journey 40

Customer Journey White Paper Social Media B2C 40

RapportBoost

NOVEMBER 15, 2018

For starters, the emphasis for call centers and customer service teams to employ “omnichannel” solutions took center stage. That means more than just pointing the customer to a white paper. Nearly every breakout period held a session that discussed aspects of this conversational selling approach.

White Paper 71

White Paper Call Center Telecommunications Omnichannel 71

Hallmark Business Connections

AUGUST 11, 2021

Create a seamless omnichannel experience. Keep in mind that companies with strong omnichannel approaches have an average customer retention rate of 89% , while companies with weak omnichannel engagement retain only 33% of their consumers. It’s an invitation to connect. Start with the audience experience: 1.

Marketing 74

Marketing Magazine White Paper Social Media 74

Avaya

AUGUST 25, 2017

This white paper features an analysis of the top five causes of outages with the percentage of those outages that could potentially have been prevented had leading practices been followed. Six Steps to Take Before Hurricane Harvey Hits Your Communications appeared first on Avaya Connected Blog. The post Be Ready!

Communication 64

Communication White Paper 2012 Events 64

Kustomer

AUGUST 4, 2023

Of the 1,000 “connections” you have across social channels or languishing in your contact list, how many do you know well enough to pick up your last conversation where it left off? This is a guest post by Lindsay Willott , CEO of Customer Thermometer. Not many, if you’re anything like me.

Feedback 52

Feedback White Paper Insurance Omnichannel 52

Team HGS

FEBRUARY 6, 2018

HGS recently released a white paper on this year’s top 10 trends in customer service. Mobile driven interaction management —in-app messaging, chat, SMS, and social—have become foundational components of an omnichannel strategy. 2018 Trend 1: Digital Channels Finally Overtake Voice. Here, we dissect CX Trend No.10:

2018 45

2018 White Paper 2014 Contact Center 45

Kustomer

AUGUST 30, 2018

Of the 100 or 1,000 “connections” you have across social channels or languishing in your ages-old contact list, how many do you know well enough to pick up your last conversation where it left off? This is a guest post by Lindsay Willott , CEO of Customer Thermometer. Not many, if you’re anything like me.

Feedback 45

Feedback White Paper Insurance Omnichannel 45

Avaya

AUGUST 25, 2017

This white paper features an analysis of the top five causes of outages with the percentage of those outages that could potentially have been prevented had leading practices been followed. Six Steps to Take Before a Natural Disaster Hits Your Communications appeared first on Avaya Connected Blog. Or call 800-242-2121.

Communication 53

Communication White Paper 2012 Events 53

Magellan Solutions

JULY 28, 2021

We will reveal the techniques used by Telemarketing Philippines to connect with uncooperative B2B potential clients. Many BPO Philippines trained their agents to listen and connect with their customers for easier conversation. Telemarketing Services in the Philippines Have Omnichannel Depending on Prospects’ Convenience.

B2B 52

B2B White Paper Call Center Social Media 52

Comm100

FEBRUARY 7, 2018

Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Will the vendor support integrations with live chat, social media, and knowledge base solutions to help you create a frictionless omnichannel customer experience?

Customer Engagement 42

Customer Engagement Engagement Social Media White Paper 42

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Companies that fall into this mindset overlook the reason that social media exists in the first place – to give people a platform where they can communicate, connect, and engage with people (and companies!), It’s about making a connection.

Social Media 52

Social Media Customer Service Strategies Customer Service Download 52

Uniphore

JANUARY 4, 2022

White Papers. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). See how Emotion AI is reshaping how we connect with customers in the virtual workplace. Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors.

2022 126

2022 White Paper Contact Center Innovation 126

Eptica

JULY 21, 2019

It does not contain 50,000 words of black ink on off-white paper and doesn’t wax lyrical about another framework that will solve all of your CX ills. What’s more interesting is that only 8% of the organisations surveyed said that they have all of their channels connected. That’s a hell of a lot of channels.

Multi-Channel 86

Multi-Channel White Paper 2019 Omnichannel 86

Kustomer

APRIL 30, 2020

Connecting Strategy with Business Objectives. First, when executives are asked what their customer service strategies are, they repeat all the typical buzzwords; such as omnichannel, effortless, digital, connected, etc. – all responding in similar ways. How to Simplify and Amplify the Customer Service Experience.

Customer Service 53

Customer Service White Paper Books Connections 53