Beyond Philosophy

AUGUST 26, 2021

Research over the last few years points to a lackluster performance for return on investment. ” So today, we are going to cover the five rules to guarantee a Return on Investment. For example, esprit de corps or employee happiness and motivation are also valuable returns on investment.

Return on Investment 78

Return on Investment Call Center Measurement ROI 78

Kustomer

AUGUST 3, 2021

New York, NY – August 3, 2021 – Kustomer , an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations that switch to Kustomer see up to a three-year 422% in return on investment (ROI).

ROI 96

ROI Net Promoter Score E Commerce Return on Investment 96

Second to None

MARCH 29, 2019

In a previous blog , we looked at evidence that points to a strong correlation between customer experience and return on investment. Indeed, understanding this correlation between the two is very important, yet it leads to a new question: How does one actually calculate the ROI of CX? 1,2] [link]. [3]

ROI 86

ROI Measurement Net Promoter Score Effort Score 86

CSM Magazine

FEBRUARY 12, 2025

Discovery: Laying the Foundation for Success The journey to CX excellence begins with a thorough discovery phase, where our expert consultants work closely with organisations to understand their unique challenges and opportunities. About the Author Angela Clarkson is Head of Business Consultancy at Sabio Group.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

Beyond Philosophy

FEBRUARY 10, 2020

However, business is also all about return on investment (ROI). When a company invests $1, they want to make at least $2 back for their trouble. Therefore, if you dedicated a resource to fostering growth, you expect that you will get the results you invested in it to get it. .

2020 172

2020 Hospitality Return on Investment Telecommunications 172

InMoment XI

FEBRUARY 23, 2024

Choose the ones most likely to engage with your product and that will lead to a positive return on investment (ROI). Monitor and evaluate the effectiveness of segmentation initiatives through key performance indicators (KPIs) such as sales growth, market share, customer satisfaction, and return on investment (ROI).

Marketing 195

Marketing Customer Experience Return on Investment Consumers 195

Beyond Philosophy

MARCH 19, 2020

One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience.

Net Promoter Score 191

Net Promoter Score ROI Customer Experience Professionals Return on Investment 191

CloudCherry

JANUARY 22, 2020

Even if the solutions in place aren’t delivering the desired return on investment, and even in the face of vendor incompetence, the prospect of switching vendors may appear more costly and disruptive than sticking with the existing solution and hoping it eventually works to the company’s advantage. Unproven ROI.

White Paper 243

White Paper Social Media Feedback 2019 243

Zeisler Consulting

JULY 21, 2020

I have written previously a couple times about return on investment for CX. Again, there’s no silver bullet, but the broad general strokes of the ROI for CX fall really into two categories, as far as I can see: First, there’s the savings that go along with improving the efficiency and effectiveness of your internal processes.

ROI 72

ROI Return on Investment NPS Leadership 72

CloudCherry

FEBRUARY 20, 2019

If you pay for expert help, it should only be in a consultative role or doing a bespoke integration. If you’re investing in customer experience, you need to understand the return on investment you’re seeing. You need a direct ROI model to prove your value to the business. It’s not using advanced integrations .

CEM 273

CEM Touchpoint Omnichannel ROI 273

ShepHyken

JULY 21, 2024

The Ongoing Decline of Brand Loyalty, What’s Driving It and What Should Be Done About It – Interview with Simon Morris of ServiceNow by Adrian Swinscoe (CustomerThink) Today’s interview is with Simon Morris, the Area Vice President of Solution Consulting at ServiceNow. Leadership wants to see the numbers before they make an investment.

2024 89

2024 Article Customer Service ROI 89

Beyond Philosophy

FEBRUARY 5, 2019

Beyond Philosophy won an award named one of the Best Management Consultancy Firms in the UK, by the Financial Times (FT). This bonus episode podcast explores how you can take your idea and turn it into an Financial Times Award-Winning consultancy, too. Remember that consultants are the first to go in a recession.

Consulting 60

Consulting Financial 2002 Return on Investment 60

Beyond Philosophy

NOVEMBER 14, 2020

He and his partner, Jim Gilmore, are true pioneers of the Customer Experience movement and the founder of their consultancy, Strategic Horizons, LLP. In addition to tying your efforts directly to return on investment (ROI), I advise champions of Customer Experience to determine the lifetime value of customers they serve.

Customer Experience 148

Customer Experience Return on Investment ROI Consulting 148

Beyond Philosophy

MARCH 7, 2024

Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. My global Customer Experience consultancy developed a research methodology that defines the hidden impact of your experience on customer behavior. She asked the right blokes about this one.

ROI 78

ROI Return on Investment Measurement Customers 78

Beyond Philosophy

JANUARY 19, 2019

Focus on the ROI of CX improvement. Having a record of your return on investment (ROI) for Customer Experience programs is vital. But not all ROI is sales-based. Another area where ROI is apparent is in the costs you save by providing an improved Customer Experience. <!–more?. –more?.

Net Promoter Score 84

Net Promoter Score Marketing ROI Return on Investment 84

Beyond Philosophy

JANUARY 19, 2019

Focus on the ROI of CX improvement. Having a record of your return on investment (ROI) for Customer Experience programs is vital. But not all ROI is sales-based. Another area where ROI is apparent is in the costs you save by providing an improved Customer Experience. <!–more?. –more?.

Net Promoter Score 79

Net Promoter Score Marketing ROI Return on Investment 79

CloudCherry

JANUARY 21, 2020

And quantifying the return on investment (ROI) of CX and VoC can help secure further investment. . There are many VoC maturity models that you can consult. Focus on Quantification and Continuous Improvement: During this phase, communicating VoC business results and ROI becomes systematized.

Feedback 195

Feedback Net Promoter Score Financial Customer Centricity 195

SurveySparrow

SEPTEMBER 21, 2020

And in this blog, we’ll discuss how online surveys increase ROI. And, what’s more rewarding is the fact that online surveys can increase your business ROI like never before. Here we’ve tried to shed light on how you can use online surveys for high return on investment. Sounds great, isn’t it? Event Surveys.

ROI 45

ROI Return on Investment Social Media Net Promoter Score 45

Circular Edge

JULY 17, 2023

How to Calculate ROI on an ERP System Authors: Ashim Choudhari Calculating Return on Investment (ROI) for an ERP implementation involves assessing the costs incurred during the implementation process and the resulting benefits over a specified period.

ROI 52

ROI Return on Investment Competitive Advantage Consulting 52

BirdEye

DECEMBER 30, 2024

Writing effective PPC ads is crucial for maximizing ROI, as compelling headlines and clear calls-to-action drive clicks and conversions in competitive markets. Follow up strategically: Use automated email or SMS reminders for consultations or follow-ups. Simplify appointment scheduling: Offer user-friendly options like online booking.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

C3Centricity

JUNE 8, 2020

From ROI / ROR to ROE. There has been a lot of discussion in the past few years about the need to move from a return on investment to a return on relationships. Please check out our website for more information on our training and consulting offers, and then contact us here.

Hospitality 122

Hospitality Customer Centricity Hotels Return on Investment 122

Beyond Philosophy

JANUARY 12, 2022

Customer strategy powered by Customer Science is the newest version of improving experiences and, perhaps most importantly, getting a return on investment. After all, a fundamental principle of business is to invest resources to generate more revenue. Therefore, you must invest resources in areas that matter to customers most.

Retail 139

Retail Contact Center 2021 Customers 139

Alida

NOVEMBER 8, 2017

We must invest in our customers by taking the time to understand their goals and jointly align on a plan to achieve those goals. Beyond professional services and customer success, you also have experience in product management, education, support and consulting. We are truly nothing without our customers.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

ShepHyken

SEPTEMBER 7, 2023

In fact, in a three-year study, companies that implemented a well-designed customer success program saw a 91% return on investment and more productive CX teams. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities.

Customer Success 139

Customer Success Return on Investment Customer Centricity B2C 139

ClearAction

SEPTEMBER 16, 2016

This might be the highest-ROI effort of your customer experience council, chief customer officer, chief operating officer — or better yet, every employee. Businesses need to define scope and boundaries to maintain productivity and return on investment. 10 Silos Impact Customer Experience Lynn Hunsaker. Next Steps.

Customer Experience 106

Customer Experience Return on Investment Chief Customer Officer Customers 106

Circular Edge

JUNE 22, 2023

Quantifying that value — the return on investment (ROI) of your ERP — is crucial to building a business case that justifies an ERP investment in the first place. This is especially true for businesses migrating to cloud ERP systems, which deliver intangible benefits whose ROI is less easy to quantify in dollars.

ROI 52

ROI Return on Investment Reference Metrics 52

CX University

OCTOBER 30, 2017

CX University (CXU) announced today the official launch of Customer Experience (CX) Financial Consulting Services. Scott McCallister, new to CXU as VP of Consulting, will spearhead the mission to provide guidance to CX practitioners and organizations who need solid quantitative data connecting CX strategies to the financial bottom line.

Consulting 40

Consulting Financial Measurement Net Promoter Score 40

PeopleMetrics

AUGUST 7, 2019

For almost any initiative in business, the way to convince leadership to invest is to show them a return on investment (ROI). In turn, the best way to secure executive sponsorship in VoC is to demonstrate that improving the customer experience pays big returns. Look inside at CLV to determine ROI.

Leadership 70

Leadership ROI CEM 2001 70

COPC

OCTOBER 8, 2024

The Five Essentials for AI ROI in Data Governance AI’s performance ties directly to the quality of its inputs. These five pillars will help you maximize your return on investment (ROI): Quality Standards Set high benchmarks for accuracy and consistency.

Government 89

Government Hospitality Healthcare 2024 89

Cyara

FEBRUARY 20, 2024

This results in lower operational costs, improved efficiencies, a greater return on investment (ROI) and enhanced experiences for your employees and customers. The Impact of the Cyara Platform In 2023, Cyara commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study.

ROI 76

ROI Return on Investment Communication 2023 76

ClearAction

FEBRUARY 27, 2017

Most customer experience technology providers, and many consultants, do not have personal career experience in driving business change — and their self-interest is elsewhere — so this critical success factor gets glossed over rather than placed at the outset. Click To Tweet. *63%

Voice of Customer 71

Voice of Customer Workshop ROI 2016 71

Integrity Solutions

NOVEMBER 29, 2022

Here’s the cold hard truth about sales training ROI: While companies around the world continue to invest billions in sales enablement initiatives every year, most of these organizations cannot trace any tangible improvements in the key metrics that matter to their investment in those initiatives.

Metrics 86

Metrics Sales ROI Financial 86

BirdEye

APRIL 11, 2023

BCG matrix The Boston Consulting Group’s product portfolio matrix, often called the BCG matrix, is similar in appearance to a SWOT analysis. However, its key function is to evaluate your range of products to determine which to invest more heavily in, which to maintain, and which to eliminate completely from your catalog.

Download 98

Download ROI Financial Return on Investment 98

Interactions

SEPTEMBER 16, 2024

Taking the First Steps Determining whether Interactions is the right solution for your business involves a few key steps: Schedule a Consultation : Reach out to our team to discuss your specific needs and challenges. We will provide a detailed overview of how our solutions can address your requirements.

Interaction 62

Interaction Return on Investment Innovation Social Media 62

Interactions

SEPTEMBER 16, 2024

Taking the First Steps Determining whether Interactions is the right solution for your business involves a few key steps: Schedule a Consultation : Reach out to our team to discuss your specific needs and challenges. We will provide a detailed overview of how our solutions can address your requirements.

Interaction 62

Interaction Return on Investment Innovation Social Media 62

Pointillist

AUGUST 26, 2019

Discover the Journeys that are Driving Net Promoters and Net Detractors Many consultants advise that the best way to improve NPS is to: identify Net Detractors (i.e. VoC leaders, for example, often have a difficult time obtaining budget increases because they can’t show a quantitative ROI. The lower call rate can save $2.3M

NPS 79

NPS Net Promoter Score ROI Measurement 79

Second to None

MARCH 14, 2018

However, proving the return on investment of experiential isn’t as cut and dried as tracking the click-through rates of your online ads. To prove the ROI of live engagements, marketers must set the stage for data collection and funnel tracking. Effective measurement of event ROI depends on how the brand defines success.

ROI 54

ROI Events Social Media Return on Investment 54