Remove Consumers Remove Customer Service Training Remove Loyalty
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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation.

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There’s Very Little Loyalty When You Compete On Price

ShepHyken

It doesn’t matter if you are in retail selling to consumers, or in a business that sells to other businesses, it is virtually impossible to create customer loyalty by being the lowest price provider. The retail industry has trained consumers to think that way. Consider this. It’s all about dollars.

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Top 5 Customer Service & CX Articles for Week of November 4, 2024

ShepHyken

Most consumers like human customer service by Retail Customer Experience (Retail Customer Experience) Three-quarters of consumers, 75%, prefer talking to a human when it comes to customer service, according to a Five9 study on how consumers perceive AI and evolving customer experience.

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Top 5 Customer Service & CX Articles for Week of October 21, 2024

ShepHyken

How 5 Brands Use Relationship Marketing to Create Loyal Customers by Industry Dive (Industry Dive) Nearly 70% of consumers will pay more for brands that they love. It involves getting to know customers by truly understanding who they are—what they like, what they need and how to communicate with them. Average won’t cut it.

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Top 5 Customer Service & CX Articles for Week of December 16, 2024

ShepHyken

The Customer Experience Paradox – and How to Overcome It by MARKETING-INTERACTIVE (MARKETING-INTERACTIVE) As consumers tighten their spending after poor experiences, brands face mounting pressure to prioritise CX or risk losing market share. Custom Studio (Inc. My Comment: What is a Forever Customer?

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Top 5 Customer Service & CX Articles for Week of January 6, 2025

ShepHyken

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. My Comment: Retail returns are becoming a costly problem for both retailers and customers. My Comment: This is an excellent article on customer loyalty programs.

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Top 5 Customer Service & CX Articles for Week of March 10, 2025

ShepHyken

Loyalty Programs by Marketoonist (Marketoonist) According to BCG, the average US consumer now belongs to more than 15 loyalty programs. BCG also found that as the number of loyalty programs has increased, the less engaged and loyal consumers actually are. Get ready to smile! Connect with Shep on LinkedIn.

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