CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” McKinsey & Company recommends obtaining “journey-centric feedback” from customers, supported by a backbone of technology investments.

White Paper 243

White Paper Social Media Feedback 2019 243

Confirmit

JANUARY 9, 2018

A Voice of the Customer (VoC) program is only valuable if you take action to improve the customer experience. And, considering that 74% of consumers identify word-of-mouth as a strong in?uencer uencer in their purchase decisions, it is imperative that businesses follow up on customer experience problems fast!

White Paper 40

White Paper Management Download Customer Voice 40

Confirmit

JANUARY 9, 2018

A Voice of the Customer (VoC) program is only valuable if you take action to improve the customer experience. And, considering that 74% of consumers identify word-of-mouth as a strong in?uencer uencer in their purchase decisions, it is imperative that businesses follow up on customer experience problems fast!

White Paper 40

White Paper Management Download Customer Voice 40